Lead IT Support Specialist Trustpilot

Job Title: Lead IT Support Specialist Employer: Trustpilot Location: London, United Kingdom Salary: [Specify salary] Employment Type: Permanent Reference Number: 899694212980880179237340 Job Details: hackajob is collaborating with Trustpilot to connect them with exceptional tech professionals for this role. Lead IT Support Specialist The Lead IT Support Specialist is a crucial role within our international organization, responsible for providing advanced technical support within the IT support team, which includes colleagues based in various global locations. This position involves resolving complex technical issues, mentoring support staff both locally and remotely, contributing to the development of global support processes and documentation, and ensuring a high level of customer satisfaction. The Lead IT Support Specialist will act as an escalation point for challenging technical problems and stakeholders, playing a key role in maintaining the efficiency and effectiveness of the IT support function. What you’ll be doing: Serve as the primary point of escalation for complex technical issues. Provide advanced diagnosis and resolution for hardware, software, and system-related issues. Mentor IT support staff, providing guidance and training. Participate in the creation and implementation of IT support policies, procedures, and best practices. Assist with onboarding and training of new employees. Be responsible for IT hardware inventory and procurement. Work with local stakeholders to ensure IT support needs are met daily. Ensure stable performance of conference room systems. Take initiatives to further improve the services provided to Trustpilot employees. Who you are: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Minimum of 5 years of experience in IT support, with increasing levels of responsibility. A solid understanding of, and experience with, IT support in an international organization. Experience with Windows 10/11, macOS, laptop provisioning, headset/audio troubleshooting, Google Workspace, Zoom, and meeting room equipment. In-depth knowledge of ITSM software and experience with ITIL framework or other IT service management methodologies. Excellent interpersonal and communication skills. Ability to guide, train, and motivate team members both locally and remotely, considering cultural differences. Structured approach to work with a positive, service-oriented attitude. Note to Job Seekers: Apply for this Lead IT Support Specialist role today. Discover similar opportunities in London and beyond. Bubble Jobs specializes in advertising web, digital, tech, and other specialist jobs. For career advice and job search tips, visit our blog. Follow us on social media for the latest updates. Thank you for using Bubble Jobs, and good luck with your job search! #J-18808-Ljbffr