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- Tasks: Support daily operations and provide excellent service in a student accommodation.
- Company: Join MCR Property Group, a growing team dedicated to exceptional student living experiences.
- Benefits: Enjoy a 37-hour work week, Monday to Friday, with opportunities for growth.
- Why this job: Be part of a friendly team in a newly refurbished building, making a positive impact on students' lives.
- Qualifications: Experience in hospitality or customer service, strong communication skills, and a can-do attitude required.
- Other info: Full-time, permanent position with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
MCR Property Group is seeking a proactive and reliable Accommodation Assistant to support the daily operations of our newly renovated PBSA building in Sunderland. This is an exciting opportunity to be part of a growing team delivering exceptional accommodation and service to students in the region.
Working closely with the Site team, you will ensure the smooth running of the site, provide excellent customer service to residents, and contribute to a positive living environment.
Key Responsibilities- Support the Site team with the day-to-day operations of the building
- Act as a main point of contact for students and visitors during working hours
- Carry out regular site inspections and ensure communal areas are clean, safe, and well-maintained
- Log and respond to maintenance requests, liaising with contractors where necessary
- Assist with student check-ins, check-outs, and room inspections
- Handle enquiries, complaints, and emergencies in a professional and timely manner
- Maintain accurate records and reports relating to health & safety, fire procedures, and maintenance
- Ensure compliance with MCR Property Group standards and statutory regulations
- Support lettings activity, viewings, and open days as needed
- Experience in student accommodation, hospitality, or a customer-facing role
- Organised and methodical with strong attention to detail
- Excellent interpersonal and communication skills
- Proficient with Microsoft Office and comfortable using property management systems - Hubspot
- A hands-on, can-do attitude with a willingness to go the extra mile
- Ability to remain calm and professional in dealing with issues or emergencies
- Knowledge of PBSA or residential lettings sector
- First Aid or Health & Safety certification
- Familiarity with compliance regulations in accommodation settings
- 37-hour work week, Monday to Friday, 10am-6pm
- Opportunity to grow within a national property group
- Working in a newly refurbished, high-quality student development
- Friendly and supportive working environment
Contact Detail:
Cortez Visual Communications, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Assistant
✨Tip Number 1
Familiarise yourself with the PBSA sector and MCR Property Group's values. Understanding their mission and how they operate will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your customer service skills in conversations. Since the role involves direct interaction with students and visitors, showcasing your ability to handle enquiries and complaints effectively can set you apart.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. The role requires regular site inspections and maintenance logging, so be ready to provide examples of how you've successfully managed similar tasks in the past.
✨Tip Number 4
If you have any relevant certifications, such as First Aid or Health & Safety, make sure to mention them during your interactions. These qualifications can demonstrate your commitment to safety and compliance in accommodation settings.
We think you need these skills to ace Accommodation Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student accommodation, hospitality, or customer service roles. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your hands-on attitude and how you can contribute to creating a positive living environment for students.
Highlight Relevant Skills: Emphasise your interpersonal and communication skills, as well as your proficiency with Microsoft Office and property management systems like Hubspot. These are key for the Accommodation Assistant role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cortez Visual Communications, Inc.
✨Show Your Customer Service Skills
As an Accommodation Assistant, you'll be the main point of contact for students and visitors. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle enquiries and complaints professionally.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities. Discuss how you manage your time and tasks effectively, perhaps by sharing a specific instance where your methodical approach led to successful outcomes in a busy environment.
✨Familiarise Yourself with Health & Safety Regulations
Knowledge of health and safety compliance is crucial. Brush up on relevant regulations and be ready to discuss how you would ensure a safe living environment for students, including any past experiences you have in this area.
✨Highlight Your Teamwork Experience
You'll be working closely with the Site team, so it's important to showcase your ability to collaborate effectively. Share examples of how you've contributed to a team in the past, especially in roles related to hospitality or accommodation.
