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For Companies At a Glance
- Tasks: Lead research projects to uncover customer insights and influence business decisions.
- Company: Join a forward-thinking organisation focused on customer-centric innovation.
- Benefits: Enjoy competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact by shaping products and services based on customer needs.
- Qualifications: Experience in research or user experience, with strong storytelling and collaboration skills.
- Other info: Work with diverse teams and tools to enhance customer understanding.
The predicted salary is between 28800 - 48000 £ per year.
Are you passionate about putting the customer at the heart of business decisions? Do you love transforming data into meaningful stories that drive innovation and service improvements? We’re looking for a Customer Research Specialist to join a dynamic and growing Experience team within a forward-thinking professional organisation.
About the Role
As a Customer Research Specialist, you’ll play a pivotal role in ensuring customer insight shapes the direction of products, services, and experiences. You’ll use a wide range of research techniques – from surveys and interviews to behavioural analytics and focus groups – to explore what truly matters to our customers.
Working cross-functionally with insight, analytics, UX, and marketing teams, you’ll build a robust understanding of customer needs, satisfaction drivers, and engagement trends. Your insights will directly influence strategic decisions and day-to-day service delivery across the business.
What You’ll Be Doing
- Lead and deliver end-to-end research projects to uncover insights about customer behaviours and needs
- Develop and maintain a deep understanding of key customer segments to support product and service development
- Collaborate with internal teams and external research partners to run and analyse surveys and feedback tools
- Present findings in engaging, impactful ways to stakeholders across the business, up to executive level
- Drive continuous improvement by identifying gaps in insight and leading new research initiatives
- Combine qualitative and quantitative data sources to build a holistic picture of the customer journey
- Upskill colleagues in using research tools and best practices to enhance research maturity across the organisation
What We’re Looking For
- Strong experience in a research, insight, or user experience role, with a solid understanding of research methodologies
- Ability to lead and manage customer research projects from scoping to reporting
- Confident with tools such as Survey Monkey, Hotjar, Chattermill, and others
- Excellent storytelling skills – you know how to bring insight to life and influence through data
- Comfortable working with both qualitative and quantitative research
- Strong collaboration skills and experience building relationships with cross-functional teams and external suppliers
- Experience supporting business decision-making with evidence-based recommendations
- A natural curiosity and passion for delivering great customer experiences
Customer Research Specialist employer: TechNET IT Recruitment Ltd
Contact Detail:
TechNET IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Research Specialist
✨Tip Number 1
Familiarise yourself with the latest research methodologies and tools relevant to customer insights. Being well-versed in platforms like Survey Monkey and Hotjar will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the field of customer research. Attend webinars, workshops, or local meetups to connect with others who share your passion. This can lead to valuable insights and potential referrals that could help you land the job.
✨Tip Number 3
Prepare to showcase your storytelling skills by creating a portfolio of past research projects. Highlight how your insights influenced business decisions and improved customer experiences, as this will resonate well with our team.
✨Tip Number 4
Stay updated on industry trends and customer behaviour analytics. Being knowledgeable about current market dynamics will allow you to speak confidently during interviews and show that you're genuinely interested in shaping customer experiences.
We think you need these skills to ace Customer Research Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in research, insight, or user experience roles. Emphasise your familiarity with research methodologies and tools like Survey Monkey and Hotjar.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-centric decision-making. Share specific examples of how you've transformed data into actionable insights that influenced business strategies.
Showcase Your Storytelling Skills: Demonstrate your storytelling abilities by including a brief case study in your application. Explain how you presented research findings to stakeholders and the impact it had on decision-making.
Highlight Collaboration Experience: Mention any experience working cross-functionally with teams such as analytics, UX, and marketing. Provide examples of successful collaborations that led to improved customer experiences.
How to prepare for a job interview at TechNET IT Recruitment Ltd
✨Showcase Your Research Skills
Be prepared to discuss your experience with various research methodologies. Highlight specific projects where you successfully led research initiatives, detailing the tools you used and the insights gained.
✨Demonstrate Storytelling Ability
Since storytelling is crucial for this role, practice presenting your findings in a compelling way. Use examples from past experiences to illustrate how you transformed data into actionable insights that influenced business decisions.
✨Emphasise Collaboration Experience
This position requires working cross-functionally, so be ready to share examples of how you've collaborated with different teams. Discuss any challenges faced and how you overcame them to achieve successful outcomes.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and customer-centric mindset. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you’ve addressed customer needs in previous roles.
