Client Service Administrator

As a Client Service Administrator, you\’ll play a pivotal role in delivering exceptional client service, ensuring smooth operations, and contributing to the firm\’s reputation for excellence. This role is perfect for an organised, proactive individual who thrives in a collaborative environment and enjoys making a positive impact. Why Join? Supportive Culture: 100% of staff agree that management prioritises wellbeing and work-life balance. Career Development: Benefit from regular 1:1 support, comprehensive training, and opportunities to grow. Team Spirit: Work with a close-knit team that goes the extra mile for each other and their clients. Perks: Enjoy a client referral bonus scheme, birthday gifts, and regular social events. Flexibility: Flexible working patterns considered to suit your lifestyle.About the Role As a Client Service Administrator, you will be the welcoming face of the firm, ensuring clients receive a professional yet approachable experience. Your key responsibilities will include: Preparing and sending client communications with meticulous attention to detail. Maintaining a welcoming and professional office environment for clients and visitors. Answering telephone calls promptly, taking accurate messages, and ensuring timely follow-ups. Providing general administrative support to the practice. Greeting clients warmly and professionally, creating a positive first impression.This role offers the chance to work closely with a highly skilled team, contributing to the firm\’s mission of delivering outstanding service to its diverse client base. About You We\’re looking for a proactive and enthusiastic individual who can demonstrate: Teamwork: A collaborative approach and a positive attitude. Client Focus: A passion for delivering excellent customer service with a professional and friendly manner. Results-Driven: Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively. Growth Mindset: A commitment to personal development, embracing feedback, and going the extra mile.Requirements Previous experience in an administrative role is essential. Experience in a professional services environment is preferred but not mandatory. Proficiency in Microsoft Word. Minimum GCSE Maths and English Grade B (or equivalent). Excellent communication and organisational skills