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For Companies At a Glance
- Tasks: Deliver exceptional client service and support daily operations.
- Company: Join a firm known for its commitment to excellence and client satisfaction.
- Benefits: Enjoy flexible working, birthday gifts, and a supportive team culture.
- Why this job: Make a positive impact while growing in a collaborative environment.
- Qualifications: Previous admin experience required; GCSE Maths and English Grade B or equivalent.
- Other info: Regular training and 1:1 support for career development.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Service Administrator, you'll play a pivotal role in delivering exceptional client service, ensuring smooth operations, and contributing to the firm's reputation for excellence. This role is perfect for an organised, proactive individual who thrives in a collaborative environment and enjoys making a positive impact.
Why Join?
- Supportive Culture: 100% of staff agree that management prioritises wellbeing and work-life balance.
- Career Development: Benefit from regular 1:1 support, comprehensive training, and opportunities to grow.
- Team Spirit: Work with a close-knit team that goes the extra mile for each other and their clients.
- Perks: Enjoy a client referral bonus scheme, birthday gifts, and regular social events.
- Flexibility: Flexible working patterns considered to suit your lifestyle.
About the Role
As a Client Service Administrator, you will be the welcoming face of the firm, ensuring clients receive a professional yet approachable experience. Your key responsibilities will include:
- Preparing and sending client communications with meticulous attention to detail.
- Maintaining a welcoming and professional office environment for clients and visitors.
- Answering telephone calls promptly, taking accurate messages, and ensuring timely follow-ups.
- Providing general administrative support to the practice.
- Greeting clients warmly and professionally, creating a positive first impression.
This role offers the chance to work closely with a highly skilled team, contributing to the firm's mission of delivering outstanding service to its diverse client base.
About You
We're looking for a proactive and enthusiastic individual who can demonstrate:
- Teamwork: A collaborative approach and a positive attitude.
- Client Focus: A passion for delivering excellent customer service with a professional and friendly manner.
- Results-Driven: Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively.
- Growth Mindset: A commitment to personal development, embracing feedback, and going the extra mile.
Requirements
- Previous experience in an administrative role is essential.
- Experience in a professional services environment is preferred but not mandatory.
- Proficiency in Microsoft Word.
- Minimum GCSE Maths and English Grade B (or equivalent).
- Excellent communication and organisational skills.
Client Service Administrator employer: CMD Recruitment
Contact Detail:
CMD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Administrator
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since the role emphasises teamwork and a supportive environment, showing that you align with these values during your interactions can make a strong impression.
✨Tip Number 2
Prepare to discuss your previous administrative experiences in detail. Highlight specific examples where you demonstrated strong organisational skills and attention to detail, as these are key attributes for the Client Service Administrator role.
✨Tip Number 3
Practice your communication skills. Since you'll be the welcoming face of the firm, being able to convey professionalism and friendliness in your tone and body language will be crucial during any interviews or informal meetings.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the role.
We think you need these skills to ace Client Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, especially any client service or professional services experience. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities of the Client Service Administrator role, particularly your attention to detail and teamwork.
Highlight Soft Skills: In your application, emphasise your soft skills such as communication, organisation, and a proactive attitude. These are crucial for the role and should be evident in your examples and experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Client Service Administrator position.
How to prepare for a job interview at CMD Recruitment
✨Showcase Your Organisational Skills
As a Client Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to prioritise effectively.
✨Emphasise Teamwork and Collaboration
Highlight your experience working in teams. Share specific instances where you contributed to a team goal or supported colleagues, as this role values a collaborative spirit.
✨Demonstrate Client Focus
Prepare to discuss how you've provided excellent customer service in previous roles. Think of scenarios where you went above and beyond for clients, as this will resonate well with the firm's commitment to client satisfaction.
✨Express Your Growth Mindset
Be ready to talk about how you embrace feedback and seek personal development opportunities. Mention any training or skills you've pursued that align with the role, showing your enthusiasm for growth.
