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- Tasks: Lead IT support teams to deliver top-notch service to clients and manage incident lifecycles.
- Company: Join a dynamic company focused on providing expert IT solutions to a global client base.
- Benefits: Enjoy flexible working options, professional development opportunities, and a collaborative work culture.
- Why this job: Be part of a team that values customer satisfaction and innovation in IT service delivery.
- Qualifications: Experience in service delivery management, team leadership, and ITIL practices is essential.
- Other info: Opportunity to mentor others and act as a key decision-maker in the absence of senior management.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Technical Service Manager to assist the Head of Global Service Delivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests throughout the incident lifecycle.
The Technical Manager will provide guidance, technical advice, and mentoring to other members of the team ensuring all processes are followed each and every time, to the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of Service Delivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery.
Required Skills- Demonstrates a breadth & depth in knowledge of Service Delivery Management Standards & practices
- Experienced in managing teams in order to deliver high quality outcomes
- Experience in managing the development and delivery of custom workflows in ServiceNow is required, as well as experience in integrating multiple disparate data feeds into consolidated reports using PowerBI is highly desirable.
- Deep understanding of ITIL service management lifecycle
- Experience of managing supplier relationships
- Strong stakeholder management skills
- A proven Customer Relationship Management experience
- A logical thinker with strong analytical skills, excellent written, verbal and presentation skills
- Takes ownership of problems and proactively resolves them
- Azure and M365 experience, Intune, AD, Autopilot, 365 Admin centres
IT Technical Service Manager employer: Anonymous
Contact Detail:
Anonymous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Service Manager
✨Tip Number 1
Familiarise yourself with ITIL service management principles, as a deep understanding of these will be crucial in your role. Consider obtaining relevant certifications or attending workshops to enhance your knowledge and demonstrate your commitment to best practices.
✨Tip Number 2
Showcase your experience with ServiceNow and PowerBI by preparing examples of how you've successfully managed workflows and integrated data feeds in previous roles. Be ready to discuss specific challenges you faced and how you overcame them during the interview.
✨Tip Number 3
Highlight your stakeholder management skills by preparing anecdotes that illustrate your ability to build strong relationships with clients and team members. This will help demonstrate your customer relationship management experience, which is vital for this position.
✨Tip Number 4
Brush up on your Azure and M365 knowledge, particularly around Intune, Active Directory, and autopilot. Being able to speak confidently about these technologies will set you apart from other candidates and show that you're well-prepared for the technical aspects of the role.
We think you need these skills to ace IT Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery management, particularly any roles where you've managed teams or delivered high-quality outcomes. Include specific examples of your work with ServiceNow and PowerBI.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of ITIL service management and your experience in managing supplier relationships. Use this opportunity to showcase your analytical skills and how you've taken ownership of problems in previous roles.
Highlight Technical Skills: Clearly outline your technical skills related to Azure, M365, Intune, AD, and autopilot. Mention any certifications or training that demonstrate your expertise in these areas, as they are crucial for the role.
Showcase Stakeholder Management: Provide examples of how you've successfully managed stakeholder relationships in the past. This could include instances where you've communicated effectively with clients or resolved conflicts, demonstrating your strong customer relationship management skills.
How to prepare for a job interview at Anonymous
✨Showcase Your Service Delivery Knowledge
Make sure to highlight your understanding of Service Delivery Management Standards and practices during the interview. Be prepared to discuss specific examples of how you've applied these standards in previous roles, as this will demonstrate your expertise and suitability for the position.
✨Demonstrate Team Management Experience
Since the role involves managing teams, share your experiences in leading teams to deliver high-quality outcomes. Discuss any challenges you faced and how you overcame them, as well as how you motivated your team to achieve their goals.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of ServiceNow and PowerBI. Be ready to explain how you've developed custom workflows or integrated data feeds in the past, as this will show your hands-on experience and problem-solving skills.
✨Emphasise Stakeholder Management Skills
Stakeholder management is crucial for this position. Prepare to discuss how you've successfully managed relationships with various stakeholders in previous roles. Use specific examples to illustrate your ability to communicate effectively and resolve conflicts.
