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- Tasks: Join our team as an Arrears Coordinator, handling rent arrears and supporting tenants and landlords.
- Company: Countrywide, part of Connells Group, is a leading estate agency with a passion for customer service.
- Benefits: Enjoy 23 days annual leave, pension scheme, training opportunities, and discounts on retail and travel.
- Why this job: Be part of a supportive team that values customer service and offers career progression in a dynamic industry.
- Qualifications: Strong communication skills, attention to detail, and a willingness to learn about property legislation are essential.
- Other info: We celebrate diversity and encourage all candidates to apply, even if they don't meet every requirement.
The predicted salary is between 28800 - 43200 £ per year.
Countrywide, part of Connells Group are seeking a driven and professional customer service specialist looking to join an established, passionate team who support the accounting functions within Countrywide's estate agency network. We are on the lookout for a committed Arrears Coordinator to join a team who shares the same passion for customer service as we do! We are looking for candidates to provide credit control and debt recovery services on residential tenancies. As an Arrears Coordinator, you will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our landlord clients fully informed at all stages.
Skills Required for an Arrears Coordinator:
- Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
- Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
- Build strong relationships through rapport with customers and colleagues alike.
- Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
- Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.
What you get in return for a career as an Arrears Coordinator:
- Pension scheme.
- 23 days annual leave, increasing with service.
- Training and career progression opportunities throughout the business.
- Industry recognised qualifications.
- Discount schemes covering retail, entertainment, travel and health.
- Free on-site parking.
Countrywide, part of Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
Arrears Coordinator employer: Countrywide
Contact Detail:
Countrywide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of an Arrears Coordinator. Understanding the nuances of credit control and debt recovery will help you engage in meaningful conversations during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be liaising with tenants and guarantors, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research relevant legislation related to property and tenancy. Showing that you have taken the initiative to learn about compliance and legal requirements will demonstrate your commitment to the role and the industry.
✨Tip Number 4
Network with professionals in the property sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations for the position.
We think you need these skills to ace Arrears Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, credit control, and debt recovery. Use specific examples that demonstrate your skills in handling sensitive situations with tact and diplomacy.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention how your skills align with the requirements of the Arrears Coordinator role and express your enthusiasm for joining the team.
Highlight Communication Skills: In your application, emphasise your strong communication skills and telephone manner. Provide examples of how you've successfully built relationships with customers and colleagues in previous roles.
Showcase Attention to Detail: Demonstrate your keen eye for detail by mentioning any experiences where accuracy was crucial, especially in providing information for legal claims or compliance-related tasks.
How to prepare for a job interview at Countrywide
✨Showcase Your Customer Service Skills
As an Arrears Coordinator, you'll need to demonstrate outstanding customer service skills. Prepare examples of how you've handled difficult situations with tact and diplomacy in the past, as this will be crucial in your role.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, both verbally and in writing, as you may need to explain complex information regarding rent arrears to tenants and landlords.
✨Highlight Your Attention to Detail
Given the importance of accuracy in legal claims, be ready to discuss instances where your keen eye for detail has made a difference. This could involve ensuring correct documentation or identifying discrepancies in financial records.
✨Demonstrate Your Willingness to Learn
The property industry is constantly evolving, so show your enthusiasm for learning about relevant legislation and compliance. Mention any courses or training you've undertaken that relate to credit control or debt recovery.
