Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service to Spanish-speaking clients and handle insurance claims.
- Company: Join a supportive and growing team at Real Recruitment in vibrant Bristol.
- Benefits: Enjoy hybrid working, life insurance, health programmes, and a modern workplace.
- Why this job: Be part of a valued team that prioritises customer satisfaction and personal development.
- Qualifications: Fluent in Spanish; customer service experience is a plus but not essential.
- Other info: Full training provided; must commute to Bristol for 3 office days weekly.
Real Recruitment is excited to be working on behalf of our client to find a Spanish-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis, with hybrid working arrangements available. This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
What’s Available To You:
- SALARY: £25,000 - £26,125 per annum DOE
- Hybrid (3 Office Days | 2 WFH Days)
- Life Insurance
- Company Pension
- Health & Wellbeing Programme
- A fantastic, modern workplace designed for you
- Subsidised cafeteria
- Based in Central Bristol with great transport links nearby
- Full training and ongoing development opportunities
- A supportive, inclusive working environment where your contributions are valued
About The Role:
As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to Spanish-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
Key Responsibilities:
- Investigate and evaluate insurance claims, ensuring accuracy and fairness.
- Handle customer service queries from Spanish-speaking clients, including complaint resolution.
- Ensure compliance with FCA guidelines and underwriter standards.
- Accurately log and interpret data in the system, following up with relevant parties as needed.
- Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
- Translate documents and correspondence as required.
- Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: 37.5 hours per week | Monday to Friday
About You:
- You will be fluent in Spanish both spoken and written to a professional standard.
- Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential).
- Within 1 - 1.5 hours commute of Bristol (Able to commit to 3 days in the office per week).
- Strong organisational and prioritisation skills with excellent attention to detail.
- Confident communicator with a focus on delivering outstanding customer service.
- Adaptable, team-oriented, and capable of working independently.
- Familiar with MS Office applications and able to maintain accuracy in data entry.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team.
Customer Service Advisor (Spanish-Speaking) employer: Real Recruitment
Contact Detail:
Real Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Spanish-Speaking)
✨Tip Number 1
Brush up on your Spanish language skills, especially in a customer service context. Practising common phrases and industry-specific terminology can help you communicate more effectively with clients.
✨Tip Number 2
Familiarise yourself with the insurance industry, particularly claims processing and customer service standards. Understanding the basics will give you an edge during interviews and show your commitment to the role.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences where you successfully resolved customer issues or handled complaints. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Customer Service Advisor (Spanish-Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you dealt with Spanish-speaking clients. Emphasise skills that align with the job description, such as communication and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in Spanish. Mention specific examples of how you've successfully handled customer queries or complaints in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any experience with data entry. Mention your attention to detail and ability to meet productivity targets, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer service role.
How to prepare for a job interview at Real Recruitment
✨Brush Up on Your Spanish
Since the role requires fluency in Spanish, make sure to practice your language skills before the interview. Be prepared to answer questions in Spanish and demonstrate your ability to communicate effectively with Spanish-speaking clients.
✨Know the Insurance Basics
Familiarise yourself with basic insurance terminology and processes. Understanding how claims are evaluated and what constitutes exceptional customer service in the insurance industry will help you stand out during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of specific situations where you resolved a complaint or went above and beyond for a customer, as this will demonstrate your commitment to high-quality service.
✨Research the Company Culture
Take some time to learn about the company's values and work environment. Being able to discuss how your personal values align with theirs will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
