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For Companies At a Glance
- Tasks: Manage hire orders, customer enquiries, and ensure timely deliveries.
- Company: Join a dynamic team in Bedford focused on excellent customer service.
- Benefits: Enjoy private healthcare, career progression, and fun social events.
- Why this job: Perfect for those who thrive in a fast-paced environment and love helping customers.
- Qualifications: Customer service skills are essential; hiring experience is a plus but not required.
- Other info: Immediate start available; must have own transport due to location.
The predicted salary is between 25000 - 28000 £ per year.
Permanent Hire Desk Controller needed for a client in Bedford, MK44 postcode. Must be a car driver.
We are looking for applicants who are well presented with excellent customer service skills and a professional manner. If you are comfortable in customer service and sales situations, can co-ordinate and work alongside the Sales Manager, then you are the person we are looking for.
- The position is permanent office based and due to location own transport is a must.
- Construction background? Not essential. They will give you all the training you need!
- Hiring experience would be ideal!
The Role:
You will be taking orders over the phone, by email and face to face with clients in the showroom. You will be organised and proactive, happy juggling and getting things done. The role is varied and will include managing hire orders, keeping on top of stock levels, ensuring deliveries go out on time to the right locations with the right stock plus being approachable and enthusiastic. You will also be expected to maximise all revenue opportunities and to administer paperwork and always provide outstanding customer service.
Responsibilities:
- Deal with telephone, email and face to face enquiries; orders from customers and provide accurate information as required.
- Ensure accuracy of all paperwork and that procedures for hire and sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
- Liaise with the warehouse to ensure equipment required for hire is available.
- Co-ordinate Drivers to ensure equipment is delivered and collected from customers on time and efficiently.
- Ensure all deadlines are met in relation to reporting of information.
- Work within the Health & Safety policy of the company to ensure safe working practises.
- Maximise consumable sales opportunities at every opportunity.
The Package:
- Salary £25-28k DOE
- Private Health Care
- Career progression and management development opportunities
- Good holidays and Christmas Shutdown
- Social Staff Events
Hire Controller employer: Shepherd Stubbs
Contact Detail:
Shepherd Stubbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the hire industry and its terminology. Understanding the basics of hire orders, stock management, and customer service in this context will give you an edge during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will demonstrate your ability to juggle responsibilities effectively.
✨Tip Number 3
Highlight any experience you have in customer service or sales, even if it's not directly related to the hire industry. Being able to communicate well and provide excellent service is key for this role.
✨Tip Number 4
If you have a background in construction or logistics, make sure to mention it. Even though it's not essential, it can be a plus point that shows your familiarity with the environment you'll be working in.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved sales or coordination. Emphasise skills that align with the responsibilities of a Hire Controller, such as organisation and communication.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to handle customer enquiries and your proactive approach to managing orders and stock levels.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, time management, and the ability to work under pressure. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Hire Controller.
How to prepare for a job interview at Shepherd Stubbs
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to provide outstanding service.
✨Demonstrate Organisational Skills
The job involves juggling multiple tasks, so highlight your organisational abilities. Discuss any tools or methods you use to stay organised and ensure that deadlines are met, especially in a fast-paced environment.
✨Familiarise Yourself with the Role
Even if you don't have a construction background, take some time to research the industry and the specific responsibilities of a Hire Controller. Showing that you've done your homework will impress the interviewers and show your enthusiasm for the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role. This can also help you determine if the company is the right fit for you.
