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- Tasks: Lead daily operations at the Heritage Centre, ensuring a top-notch visitor experience.
- Company: Join Groundwork North East & Cumbria, a charity dedicated to empowering communities and tackling climate change.
- Benefits: Enjoy a supportive team, valuable experience, and opportunities for personal development.
- Why this job: Make a real impact in your community while working in a beloved café environment.
- Qualifications: Strong organisational skills and experience in customer service or hospitality are essential.
- Other info: This role requires weekend availability and offers a salary of around £26K per annum.
The predicted salary is between 20800 - 36400 £ per year.
We are looking for an enthusiastic and highly organised Operations Supervisor to help us deliver exceptional experiences and ensure the Centre runs smoothly, professionally, and to the highest standards.
Salary: Circa £26K per annum (negotiable dependent on experience)
Hours: 37 hours per week between Monday to Sunday, 9am to 5pm – Must be available weekends and occasional evening events as required
Location: Land of Oak and Iron Heritage Centre, Winlaton Mill, Gateshead
About the Role
As Operations Supervisor, you will support the Commercial Property Manager in the daily running of the Centre, overseeing operations, customer experience, team leadership, compliance, and financial controls. Your role will be central to maintaining a welcoming, efficient, and engaging environment for all visitors and staff.
Key Responsibilities:
- Oversee daily operations including the café, retail, room hire, events, and facilities.
- Ensure a consistently excellent visitor experience, including managing café and retail promotions.
- Maintain and manage stock, supplier relationships, and procurement procedures.
- Lead on health and safety, cleanliness, and building presentation.
- Manage till systems and be responsible for Centre opening and closing procedures.
- Monitor staffing and catering budgets.
- Ensure accurate cash handling and financial records.
What We’re Looking For:
- Strong organisational and operational management skills.
- Experience in a customer-facing or hospitality environment, managing till functions, stock control and menu updates.
- Excellent people leadership and communication abilities.
- A proactive, hands-on approach with great attention to detail.
- Experience of managing rotas, staffing schedules, and supervising day-to-day operations.
- Understanding of health and safety, food hygiene, in a public-facing setting.
About Us
Here at Groundwork North East & Cumbria we are passionate about creating a future where every neighbourhood is thriving, every community is strong and able to shape its own destiny and no-one is held back by their background or circumstances. We help people to carry out hundreds of diverse, locally-led projects each year. Projects that tackle climate change and help people out of fuel poverty. That bring out the best in young people by helping them to improve their local area. Projects that build stronger communities by improving green space or get people back into work and create green jobs. Projects that change people’s lives now but also make our communities across our region more resilient for the future.
Why Join us?
- Be part of a supportive, friendly team that truly cares about customers and each other.
- Work in a popular café that is loved by the community.
- Contribute to a meaningful cause by supporting the Groundwork Northeast and Cumbria Charity.
- Gain valuable experience and access opportunities for development and meaningful impact.
Closing Date: Monday June 30, 2025
Please note: We reserve the right to close this advert at any time.
Interested? If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
Make yourself at home. We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.
This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Heritage Centre Operations Supervisor employer: Groundwork NE & Cumbria
Contact Detail:
Groundwork NE & Cumbria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heritage Centre Operations Supervisor
✨Tip Number 1
Familiarise yourself with the Land of Oak and Iron Heritage Centre and its mission. Understanding the centre's values and community impact will help you demonstrate your enthusiasm and alignment with their goals during any discussions.
✨Tip Number 2
Highlight your experience in customer-facing roles, especially in hospitality. Be ready to share specific examples of how you've enhanced customer experiences or managed operations effectively in previous positions.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks simultaneously. Think of scenarios where you've successfully overseen operations or led a team, as these will be key points of interest for the hiring team.
✨Tip Number 4
Showcase your knowledge of health and safety regulations relevant to public-facing environments. Being able to articulate your understanding of these practices will demonstrate your readiness to take on the responsibilities of the role.
We think you need these skills to ace Heritage Centre Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, customer service, and team leadership. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention how your values align with those of Groundwork North East & Cumbria and provide examples of how you can contribute to their mission.
Highlight Relevant Experience: In your application, emphasise any previous roles in hospitality or customer-facing environments. Discuss your experience with stock control, managing budgets, and ensuring health and safety compliance.
Showcase Leadership Skills: Demonstrate your people leadership abilities by providing examples of how you've successfully managed teams or projects in the past. Highlight your communication skills and proactive approach to problem-solving.
How to prepare for a job interview at Groundwork NE & Cumbria
✨Show Your Organisational Skills
As an Operations Supervisor, you'll need to demonstrate your strong organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, especially in a customer-facing or hospitality environment.
✨Highlight Your Leadership Experience
This role requires excellent people leadership skills. Be ready to discuss your experience in managing teams, handling conflicts, and motivating staff. Share specific instances where your leadership made a positive impact on team performance or customer satisfaction.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety standards relevant to public-facing settings. Be prepared to discuss how you've implemented these practices in previous roles, ensuring a safe and welcoming environment for both staff and visitors.
✨Demonstrate Your Customer Focus
Exceptional visitor experience is key to this role. Think of examples where you went above and beyond to enhance customer satisfaction. Discuss any initiatives you led that improved service delivery or customer engagement in your previous positions.
