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- Tasks: Help students and parents with university applications via phone, ensuring a supportive experience.
- Company: Join Adecco, a leading recruitment agency committed to inclusivity and support for all candidates.
- Benefits: Work from home, receive full training, and gain valuable experience in customer service.
- Why this job: Make a real impact by guiding students on their educational journey in a dynamic team environment.
- Qualifications: Strong customer service skills, calm under pressure, and previous experience in a similar role required.
- Other info: Temporary contract from 11th to 19th August; must have the right to work in the UK.
Location: Remote (UK)
Pay Rate: £12.21 per hour
Contract Details: Temporary contract from 11th August to 19th August.
Training: Full training provided.
Responsibilities:
- Assist prospective students and parents with university applications and queries via phone.
- Provide accurate and empathetic information about the admissions and application processes.
- Ensure a professional and supportive customer experience at all times.
- Record and manage information in compliance with data protection requirements.
- Thrive in a high-pressure, time-sensitive environment.
- Support new team members during peak Clearing week.
Person Specification:
- Must have the right to work in the UK.
- Strong customer service skills with a compassionate approach.
- Ability to remain calm and resilient under pressure.
- High level of spoken and written communication.
- Available for the full duration of the assignment.
- Proficient in using PCs and general IT systems, including Microsoft Office applications (Word, Excel, Outlook).
- Previous experience in a similar customer advisor role is essential.
Technical Requirements:
- Personal device running Windows 11 or above (Apple devices, Chromebooks, and tablets not compatible).
- Up-to-date antivirus software installed.
- Functioning headset (speakers not permitted).
- Access to a quiet, distraction-free working environment.
If you are passionate about providing excellent customer service and have the relevant experience, we want to hear from you! Join our dynamic team and help prospective students embark on their journey to higher education. Apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Agent - Work From Home employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Work From Home
✨Tip Number 1
Familiarise yourself with the University of Nottingham's admissions process. Understanding their specific requirements and common queries can help you provide accurate information during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a high-pressure environment. Role-playing scenarios with friends or family can help you stay calm and articulate when dealing with prospective students and parents.
✨Tip Number 3
Ensure your home working environment is distraction-free and set up for success. Test your technology beforehand to avoid any issues during training or calls, as this will help you maintain professionalism.
✨Tip Number 4
Highlight your previous customer service experience during the interview process. Be ready to share specific examples of how you've handled challenging situations and provided excellent support to customers.
We think you need these skills to ace Customer Service Agent - Work From Home
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer service experience and communication abilities that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service roles. Emphasise your ability to handle high-pressure situations and provide compassionate support, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping prospective students. Mention specific examples of how you've successfully assisted customers in the past and how you can contribute to the team during peak times.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital for a customer service role.
How to prepare for a job interview at Adecco
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've handled difficult situations with empathy and professionalism, as this is crucial for the role.
✨Demonstrate Calmness Under Pressure
Prepare to discuss scenarios where you had to remain calm and resilient in high-pressure situations. This will show that you can thrive during peak times, especially during the busy Clearing week.
✨Familiarise Yourself with the University Admissions Process
Research the university admissions process and be ready to answer questions about it. This knowledge will help you provide accurate information to prospective students and parents during the interview.
✨Technical Setup and Environment
Ensure your personal device meets the technical requirements and that you have a quiet, distraction-free environment for the interview. This will demonstrate your readiness for remote work and attention to detail.
