Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR  NORTHWICH  8.30 – 4.30 MONDAY – FRIDAY *** NO WEEKEND WORK*** £12.21 – 12.56PH *** 6 MONTH FTC AND THEN OPPORTUNITIES TO BECOME A PERMANENT MEMBER OF STAFF *** Are you passionate about delivering exceptional customer service and enjoy solving problems over the phone? We’re looking for a proactive, detail-oriented Customer Service Advisor to join my clients\’ dynamic team. What You Will Do: As a key member of our team, your main responsibility will be to ensure customer queries are resolved effectively, efficiently, and with care. Your day-to-day duties will include: Handling incoming calls promptly, identifying the caller and their needs, and providing accurate, policy-aligned resolutions. Delivering outstanding service via telephone and email, always aiming for first-time resolution and customer satisfaction. Returning voicemail messages daily, ensuring no query is left unanswered. Proactively following up with customers and training providers weekly to resolve outstanding queries and update contact details. Performing quality checks by proofreading cards before issuance and conducting follow-up satisfaction checks with at least 5 customers weekly. Supporting training providers with expiring packs, ensuring timely action despite automated notifications. Ensuring fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures. Maintaining excellent communication skills and accuracy in all interactions and documentation. What We’re Looking For: Previous experience in a customer service or call centre environment (desirable) Excellent telephone manner and written communication skills High attention to detail and organisational skills Ability to work independently and meet daily targets Comfortable working with databases and internal systems What We Offer: A supportive team environment Opportunities for training and professional development Competitive salary and benefits package The chance to make a real impact on customer experience 32 Days Holiday (Including bank holidays + your birthday) Free Parking Company social events