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- Tasks: Support global broadcasters by troubleshooting complex technical issues and ensuring seamless operations.
- Company: Join a leading broadcast technology company transforming IP and cloud solutions for iconic media brands.
- Benefits: Enjoy hybrid work options, continuous training, and the chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team making a real impact in the media industry with innovative solutions.
- Qualifications: Strong experience in broadcast engineering, real-time protocols, and cloud deployments required.
- Other info: 24/7 support role with opportunities for process improvement and client engagement.
The predicted salary is between 48000 - 72000 £ per year.
Are you passionate about broadcast technology and thrive on solving complex, high-impact technical problems? ICP Search is proud to be partnering with a cutting-edge broadcast technology company that’s at the forefront of IP and cloud transformation for some of the world’s most iconic broadcasters and streaming platforms. Our client powers live video delivery for tier-one names including global networks, sports platforms, and OTT providers.
As they continue to expand their global footprint, they’re now seeking a Senior Broadcast Engineer – Specialist Support to join their highly regarded technical team. You’ll play a mission-critical role in supporting systems relied upon by industry giants—ensuring uptime, troubleshooting complex workflows, and helping clients get the very best from cutting-edge broadcast infrastructure.
What You’ll Do:
- Act as first responder for support activities via Helpdesk, Slack, Teams, and phone.
- Triage, investigate, replicate, and resolve complex technical issues for global broadcasters.
- Lead live investigations and collaborate directly with customers to ensure seamless operations.
- Maintain and manage media infrastructure both on-prem and in the cloud.
- Deliver training, documentation, service reviews, and onboarding for key clients.
- Champion process improvement and contribute to continuous enhancement of support services.
- Provide 24/7 support on a rotational basis for premium-tier clients.
What You’ll Bring:
- Strong experience as a senior support/broadcast engineer in dynamic, multi-environment settings.
- Deep understanding of real-time transport protocols (e.g., RTP, MPEG-TS, SRT, ZIXI).
- Experience with Linux systems and network analysis tools (e.g., Wireshark).
- Proven track record of cloud-based deployments (AWS, GCP, Azure).
- Great communication and stakeholder management skills.
- A genuine passion for media technology and a customer-first mindset.
Bonus Points For:
- Scripting & automation (Python, Ansible, Terraform).
- Networking experience in broadcast or real-time data.
- IP multicast knowledge and cloud/network certifications (e.g., CCNP, AWS Cert).
- Familiarity with NMS tools (e.g., PRTG) and MPEG stream analysis.
Apply today or contact Charlotte @ ICP Search for more information.
Senior Broadcast Support Engineer employer: ICP Search
Contact Detail:
ICP Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Broadcast Support Engineer
✨Tip Number 1
Familiarise yourself with the latest broadcast technologies and protocols mentioned in the job description, such as RTP, MPEG-TS, and SRT. Being able to discuss these topics confidently during interviews will demonstrate your expertise and passion for the field.
✨Tip Number 2
Network with professionals in the broadcast industry through platforms like LinkedIn or relevant forums. Engaging with others can provide insights into the company culture and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to showcase your problem-solving skills by discussing specific examples of complex technical issues you've resolved in previous roles. This will highlight your ability to handle the responsibilities outlined in the job description effectively.
✨Tip Number 4
Stay updated on cloud technologies and tools like AWS, GCP, and Azure, as well as scripting languages such as Python. Being knowledgeable about these areas will not only help you in the interview but also show your commitment to continuous learning in the rapidly evolving broadcast landscape.
We think you need these skills to ace Senior Broadcast Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Broadcast Support Engineer position. Tailor your application to highlight relevant experience in broadcast technology and support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with real-time transport protocols, Linux systems, and cloud-based deployments. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Showcase Communication Skills: Since the role involves collaboration with clients and stakeholders, make sure to illustrate your communication skills. Provide examples of how you've successfully managed client relationships or led training sessions in previous roles.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your passion for media technology. Mention why you are excited about the opportunity to work with a cutting-edge broadcast technology company.
How to prepare for a job interview at ICP Search
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with broadcast technology, especially real-time transport protocols and cloud-based deployments. Highlight specific projects where you solved complex technical issues, as this will demonstrate your capability to handle the challenges of the role.
✨Demonstrate Problem-Solving Skills
Expect to be asked about how you approach troubleshooting. Prepare examples of past incidents where you triaged and resolved technical problems, particularly in high-pressure situations. This will show your ability to think critically and act swiftly.
✨Communicate Clearly and Effectively
Since the role involves collaboration with clients and stakeholders, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you’ve successfully communicated complex technical information to non-technical audiences.
✨Express Your Passion for Media Technology
Let your enthusiasm for broadcast technology shine through during the interview. Discuss any personal projects or interests related to media technology, as this can help convey your genuine passion and commitment to the field.
