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- Tasks: Help improve services by managing customer complaints and coordinating with investigating officers.
- Company: Join Hays, a leading recruitment agency known for connecting talent with top employers.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by enhancing customer experiences and building trust within the community.
- Qualifications: Strong organisational, writing, and data analysis skills are essential; IT proficiency is a must.
- Other info: This role offers a chance to develop your career in a dynamic and rewarding setting.
The predicted salary is between 28800 - 43200 £ per year.
Your new company Hays is seeking an experienced Officer to join a well-established client based in Northallerton.
Your new role:
- Identify improvements from complaints and suggest changes to improve services.
- Provide an effective complaints service for any complaint that goes through the complaints process.
- Acknowledge all complaints and support customers and colleagues throughout the process.
- Be the main point of contact for any customer that raises a complaint.
- Communicate regularly with the customer, developing trust and confidence.
- Co-ordinate a complaint between the customer and the investigating officer, ensuring the customer complaint is fully defined and the desired resolution clearly articulated.
- Set customer expectations about responsibilities as the homeowner and establish if the customer has any reasonable adjustments to ensure fair access and an equitable outcome.
- Coordinate and support the effective management of all complex stage one complaints.
- Assist investigating officers in writing thorough, comprehensive letters of high quality to customers.
- Manage the complaints process in Salesforce, identifying system improvements and liaising with colleagues to implement them.
What you'll need to succeed:
- Excellent organisational skills.
- Excellent writing and editing skills.
- Data analysis - able to evaluate, monitor and review data.
- IT literate and confident in using online technologies to encourage internal and external customers and stakeholders.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Investigations Officer employer: Hays Business Support
Contact Detail:
Hays Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Officer
✨Tip Number 1
Familiarise yourself with the complaints process and best practices in customer service. Understanding how to effectively manage complaints will not only help you in the role but also impress during interviews.
✨Tip Number 2
Brush up on your data analysis skills, as this role requires evaluating and monitoring data. Consider using online resources or courses to enhance your proficiency in data interpretation.
✨Tip Number 3
Network with professionals in the field of investigations and complaints management. Engaging with others can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Demonstrate your IT literacy by familiarising yourself with Salesforce or similar complaint management systems. Being able to discuss your experience with these tools can set you apart from other candidates.
We think you need these skills to ace Investigations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and writing abilities, as these are crucial for the Investigations Officer role. Use specific examples from your past experiences that demonstrate your capability in managing complaints and improving services.
Craft a Compelling Cover Letter: In your cover letter, address how you can effectively support customers throughout the complaints process. Mention your experience with data analysis and IT literacy, and how these skills will help you excel in this position.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed complaints or customer service issues. Highlight any experience with Salesforce or similar systems, as well as your ability to communicate effectively with both customers and colleagues.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as strong writing and editing skills are essential for this role.
How to prepare for a job interview at Hays Business Support
✨Showcase Your Organisational Skills
As an Investigations Officer, you'll need to demonstrate excellent organisational skills. Prepare examples from your past experiences where you successfully managed multiple complaints or projects simultaneously, highlighting how you prioritised tasks and ensured timely resolutions.
✨Demonstrate Strong Writing Abilities
Since the role involves writing comprehensive letters to customers, be ready to discuss your writing and editing skills. Bring samples of your written work if possible, and be prepared to explain your approach to crafting clear and effective communication.
✨Familiarise Yourself with Data Analysis
The job requires evaluating and reviewing data, so brush up on your data analysis skills. Be prepared to discuss any relevant tools or software you've used in the past, and think about how you can apply these skills to improve the complaints process.
✨Understand the Complaints Process
Research the typical complaints process within similar organisations. Be ready to discuss how you would handle various scenarios, including managing customer expectations and ensuring fair access for all customers, which is crucial for this role.
