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- Tasks: Engage with residents, resolve issues, and gather feedback on HVAC and renewable energy projects.
- Company: Join a forward-thinking company focused on social housing and eco-friendly initiatives in the Midlands.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Be the voice of the community while making a positive impact on sustainable living.
- Qualifications: Customer-facing experience, strong communication skills, and a passion for exceptional service are essential.
- Other info: A company vehicle is provided to facilitate your role.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a proactive and dedicated Customer Liaison Officer (CLO) to serve as the primary point of contact for residents and stakeholders in the Midlands area. The ideal candidate will possess strong communication skills and a solid understanding of the social housing sector, particularly in HVAC and renewable energy projects.
Key Responsibilities:
- Customer Engagement: Act as the main point of contact for residents, addressing inquiries and concerns related to HVAC systems, renewable energy projects, and eco-friendly initiatives.
- Communication: Facilitate clear communication between residents, project teams, and management, ensuring all parties are informed and engaged throughout the project lifecycle.
- Issue Resolution: Proactively identify and resolve any issues or complaints raised by residents, coordinating with relevant teams to ensure timely and effective solutions.
- Feedback Collection: Gather and document resident feedback to inform project improvements and enhance service delivery.
- Community Engagement: Organize and attend community meetings, workshops, and events to educate residents about HVAC systems and renewable energy benefits.
- Collaboration: Work closely with project managers, site teams, and subcontractors to ensure alignment on customer needs and project goals.
- Reporting: Prepare regular reports on resident feedback, concerns, and overall satisfaction to share with management.
Qualifications:
- Experience: Experience in a customer-facing role, preferably within the construction, housing, or renewable energy sectors.
- Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
- Interpersonal Skills: Strong interpersonal skills and a commitment to delivering exceptional customer service.
- Problem Solving: Ability to identify issues proactively and implement effective solutions.
- Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and training.
- A supportive and inclusive work environment.
- Company Vehicle
Customer Liaison Officer employer: Ambitek Limited
Contact Detail:
Ambitek Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in relation to HVAC and renewable energy projects. Understanding the specific challenges and benefits of these areas will help you engage more effectively with residents and stakeholders.
✨Tip Number 2
Network with professionals in the construction and renewable energy sectors. Attend local events or workshops to meet people who can provide insights into the role and potentially refer you to opportunities within the industry.
✨Tip Number 3
Develop your communication skills by practising active listening and clear articulation. Being able to convey complex information simply will be crucial when liaising with residents and project teams.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your proactive approach and commitment to exceptional service during interviews.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the social housing sector, particularly in HVAC and renewable energy projects, as this knowledge will be crucial in your application.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, especially within construction, housing, or renewable energy sectors. Emphasise your communication skills and any specific achievements that demonstrate your ability to engage with diverse audiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully resolved issues or engaged with customers in previous positions, and express your enthusiasm for contributing to the community.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Liaison Officer.
How to prepare for a job interview at Ambitek Limited
✨Know Your Stuff
Make sure you have a solid understanding of HVAC systems and renewable energy projects. Brush up on the latest trends and technologies in the social housing sector, as this will show your commitment and expertise during the interview.
✨Showcase Your Communication Skills
Since the role requires excellent communication, prepare examples of how you've effectively engaged with customers or stakeholders in the past. Be ready to demonstrate your ability to convey complex information clearly and concisely.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've identified and resolved issues proactively. Be prepared to discuss these examples in detail, highlighting your problem-solving skills and how they can benefit the company.
✨Engage with Community Initiatives
Familiarise yourself with community engagement strategies and be ready to discuss how you would organise events or workshops. Showing enthusiasm for community involvement will resonate well with the interviewers.
