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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage communications effectively.
- Company: Join a dynamic team in Worcester focused on customer satisfaction in the construction industry.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a supportive culture that values teamwork and customer relationships.
- Qualifications: Strong telephone customer service skills or construction experience preferred.
- Other info: This position is office-based, ensuring a collaborative work environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a Customer Services Co-ordinator to join a Customer Services team based in Worcester office. You will be responsible for delivering exceptional levels of Customer Service for our customers and ideally have construction experience or a strong telephone customer service background.
Key Functional Areas:
- Effective and professional communication with customers to correctly manage customer expectations where necessary.
- To issue company documentation as and when required or requested to assist the homeowner in the use and understanding of their new home.
- Ensure that we are in possession of the correct addresses and telephone numbers for all customers.
- To ensure accurate and speedy data input into the customer service operating system where necessary.
- Create positive working relationships with colleagues, paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks.
- Deal effectively with all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner.
- Creation and management of letters, reports, spreadsheets and re-charges.
- Documentation scanning and management.
This is a full-time and office-based position.
Customer Care Coordinator employer: S Guest Consultancy Services Ltd
Contact Detail:
S Guest Consultancy Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the construction industry. Understanding common terminology and processes will help you communicate effectively with customers and colleagues, showcasing your knowledge during any discussions.
✨Tip Number 2
Practice your telephone communication skills. Since the role involves handling customer calls, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to manage customer expectations. Think of examples from your past experiences where you successfully resolved customer issues or improved their experience, as this will highlight your problem-solving skills.
✨Tip Number 4
Show your enthusiasm for teamwork. Since collaboration with sales, production, and site teams is crucial, be prepared to discuss how you've worked effectively in a team environment in previous roles.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles that involved effective communication and data management. If you have construction experience, be sure to mention it!
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to manage customer expectations and your experience with telephone communications. Use specific examples to demonstrate how you've delivered exceptional customer service in the past.
Showcase Your Skills: Highlight skills that are crucial for the role, such as attention to detail, organisational abilities, and proficiency in managing documentation. Mention any experience with customer service operating systems or data input.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is vital for a Customer Care Coordinator.
How to prepare for a job interview at S Guest Consultancy Services Ltd
✨Showcase Your Communication Skills
As a Customer Care Coordinator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, perhaps by sharing examples of how you've managed customer expectations in the past.
✨Highlight Relevant Experience
If you have experience in construction or a strong background in telephone customer service, make sure to highlight this during the interview. Discuss specific situations where your expertise made a difference in customer satisfaction.
✨Demonstrate Attention to Detail
The role requires accurate data input and management of customer information. Be ready to discuss how you ensure accuracy in your work and provide examples of how you've handled data management in previous roles.
✨Emphasise Team Collaboration
Building positive relationships with colleagues is crucial. Share examples of how you've successfully collaborated with different teams, especially in high-pressure situations, to achieve common goals.
