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For Companies At a Glance
- Tasks: Assist customers by promoting products and providing top-notch service.
- Company: Join a community-focused Society dedicated to member satisfaction and support.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for personal development.
- Why this job: Be part of a vibrant team making a real impact in the community.
- Qualifications: 5 GCSEs including Maths and English; A Levels are a plus.
- Other info: This is a 12-month maternity cover role with potential for growth.
Job Purpose: To ensure member needs are met through the delivery of high-quality service and by promoting the businesses products and services.
Job Type: 12 Month maternity cover
Hours: Monday to Friday 09:00 to 15:00 (30 hrs) or Tuesday to Saturday (27 hrs)
Salary: 12.60 per hour
Key Responsibilities:
- Communicate and promote products and services in accordance with branch sales plans.
- Support and participate in branch events and community activities.
- Provide appropriate referrals to help members with their financial needs and uphold the Society's service standards.
- Gather market feedback from members and report via correct means.
- Perform all administration duties accurately and in accordance with Society procedures.
- Process all transactions effectively, ensuring no errors and balancing the till at the end of each day.
- Work out of any branch within the network if needed.
- Act as an ambassador for the Society by supporting the branch within the local community.
- Comply with statutory and non-statutory regulatory requirements.
- Take responsibility for personal development and stay updated on relevant issues related to the role and the Society.
- Maintain the standards of competence outlined in the Key Result Areas.
- Understand the risks associated with day-to-day activities and follow procedures set out in teller and process manuals.
- Understand the complaints procedure to escalate complaints appropriately and compliantly.
- Understand the Society's Risk Management Framework and act openly and transparently by raising incident reports where errors occur.
- Ensure processes and procedures are followed and challenge them if they are deficient.
- Escalate risk incidents in line with the Society's escalation matrix.
Qualifications and Experience:
- Minimum of 5 GCSEs including Maths and English at Grades A-C or equivalent
- A Levels or equivalent desirable
Skills:
- Interpersonal skills
- Listening and understanding
- Interviewing
- Selling skills
- Cash handling
- Verbal and written communication
- General administration, accuracy, and compliance
- Numeric skills
- IT skills (keyboard proficiency)
- Team working
- Problem-solving
Knowledge:
- Regulatory requirements
- Products and services
- Competitors' products
- Sales process
- Society procedures and systems
- Society's corporate plan and sales plans
- Limits of responsibility and authority
Customer Assistant employer: Polkadotfrog
Contact Detail:
Polkadotfrog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the Society's products and services. Understanding what you’ll be promoting will not only help you in conversations with customers but also demonstrate your enthusiasm and commitment to the role.
✨Tip Number 2
Brush up on your interpersonal skills. As a Customer Assistant, you'll need to communicate effectively and build rapport with members, so practice active listening and engaging with people in a friendly manner.
✨Tip Number 3
Get involved in community activities or events related to the Society. This shows your willingness to act as an ambassador and helps you gain insights into member needs, which can be beneficial during your interactions.
✨Tip Number 4
Understand the complaints procedure thoroughly. Being able to handle complaints effectively is crucial in this role, so make sure you know how to escalate issues appropriately and maintain high service standards.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Assistant role. Emphasise your interpersonal skills, cash handling experience, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Society. Mention specific examples of how you've successfully communicated and promoted products or services in the past.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in Maths and English. If you have A Levels or equivalent, make sure to include those as well, as they are desirable for this role.
Showcase Your Knowledge: Demonstrate your understanding of the Society's products and services, as well as regulatory requirements. This will show that you are proactive and knowledgeable about the industry.
How to prepare for a job interview at Polkadotfrog
✨Know the Products and Services
Familiarise yourself with the Society's products and services before the interview. Being able to discuss them confidently will show your enthusiasm and understanding of the role.
✨Demonstrate Your Interpersonal Skills
As a Customer Assistant, strong interpersonal skills are crucial. Prepare examples of how you've effectively communicated with customers or resolved conflicts in the past.
✨Showcase Your Problem-Solving Abilities
Think of scenarios where you've had to solve problems or handle complaints. Be ready to share these experiences, highlighting your ability to remain calm and compliant under pressure.
✨Understand Compliance and Regulatory Requirements
Brush up on the relevant regulatory requirements and compliance standards related to the role. Showing that you understand these aspects will demonstrate your commitment to upholding the Society's standards.
