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- Tasks: Support over 360 employees with tech issues and improve their experience.
- Company: Join a leading investment management firm in London focused on innovative IT solutions.
- Benefits: Enjoy a hybrid work model with flexible office days and collaborative team culture.
- Why this job: Be part of a hands-on role that enhances employee tech experiences and drives innovation.
- Qualifications: Strong experience with Microsoft Intune, Windows, and M365; excellent communication skills required.
- Other info: Opportunity to work with cutting-edge technology and contribute to a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
We are hiring for a Workplace Technology Engineer to join a leading investment management firm in London as they bring their IT operations fully back in house. You will be part of a collaborative end user tech team supporting over 360 employees across multiple global offices. This is a hands on engineering role with a strong focus on endpoint design, automation, and employee training. The role is hybrid with three to four days in the office each week.
Responsibilities:
- Provide expert level support across Windows, Microsoft 365, and endpoint technologies including desktops, mobile, and collaboration platforms.
- Design and implement new solutions that reduce first line support tickets and improve the employee experience.
- Manage Intune, Azure AD, and Microsoft Entra across deployment, configuration, compliance, and SSO integrations.
- Support and maintain video conferencing systems including Microsoft Teams Rooms, Zoom, and Yealink.
- Create user friendly guides, run workshops, and provide in person support to non technical users.
- Implement and maintain device security controls including encryption, MFA, and compliance policies.
- Keep up to date with new technologies and contribute ideas for improving performance and user satisfaction.
Requirements:
- Strong hands on experience with Microsoft Intune, Windows 10 and 11, M365, and Active Directory.
- Confident troubleshooting across Teams, SharePoint, Outlook, and Office 365 environments.
- Experience setting up SSO and conditional access using Entra ID, Azure, SAML, or SCIM.
- Familiarity with video conferencing platforms and hardware such as Teams Rooms, Zoom, and Yealink.
- Comfortable with PowerShell or other scripting tools to support automation and reporting.
- Excellent communication skills with the ability to train and support users of all levels.
- A proactive and solutions focused mindset with a genuine interest in workplace technology.
End User Support Specialist employer: DigiTech Resourcing
Contact Detail:
DigiTech Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Intune and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of how you've resolved issues in previous roles, particularly with Windows 10/11 and Microsoft 365. This will help you stand out as a candidate who can effectively support end users.
✨Tip Number 3
Highlight any experience you have with training non-technical users or creating user-friendly guides. This is crucial for the role, so be ready to share specific instances where you've successfully communicated complex information.
✨Tip Number 4
Stay updated on the latest trends in workplace technology and be prepared to discuss how you can contribute ideas for improving performance and user satisfaction. This shows your proactive mindset and genuine interest in the field.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Microsoft Intune, Windows 10 and 11, and M365. Use specific examples to demonstrate your troubleshooting skills and any projects where you've improved user experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your hands-on experience with endpoint technologies and how you can contribute to reducing support tickets and enhancing employee satisfaction.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully trained or supported non-technical users in the past. This will show that you can bridge the gap between technology and users.
Highlight Continuous Learning: Mention any recent training or certifications related to workplace technology, such as courses on Azure AD, SSO, or video conferencing systems. This demonstrates your proactive approach and genuine interest in keeping up with new technologies.
How to prepare for a job interview at DigiTech Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft Intune, Windows 10 and 11, and M365. Highlight specific examples of how you've successfully troubleshot issues or implemented solutions in these areas.
✨Demonstrate Your Problem-Solving Abilities
Employ a proactive mindset during the interview. Share instances where you identified a problem and took the initiative to create a solution that improved user experience or reduced support tickets.
✨Communicate Clearly and Effectively
Since the role involves training non-technical users, practice explaining complex concepts in simple terms. This will showcase your excellent communication skills and ability to support users of all levels.
✨Stay Updated on Workplace Technology Trends
Research the latest trends in workplace technology and be ready to discuss how they could benefit the company. Showing genuine interest in new technologies can set you apart from other candidates.
