Specialist Support Officer

Workplace Technology Engineer | Hybrid | London We are hiring for a Workplace Technology Engineer to join a leading investment management firm in London as they bring their IT operations fully back in house. You will be part of a collaborative end user tech team supporting over 360 employees across multiple global offices. This is a hands on engineering role with a strong focus on endpoint design, automation, and employee training. The role is hybrid with three to four days in the office each week. Responsibilities: Provide expert level support across Windows, Microsoft 365, and endpoint technologies including desktops, mobile, and collaboration platforms Design and implement new solutions that reduce first line support tickets and improve the employee experience Manage Intune, Azure AD, and Microsoft Entra across deployment, configuration, compliance, and SSO integrations Support and maintain video conferencing systems including Microsoft Teams Rooms, Zoom, and Yealink Create user friendly guides, run workshops, and provide in person support to non technical users Implement and maintain device security controls including encryption, MFA, and compliance policies Keep up to date with new technologies and contribute ideas for improving performance and user satisfaction Requirements: Strong hands on experience with Microsoft Intune, Windows 10 and 11, M365, and Active Directory Confident troubleshooting across Teams, SharePoint, Outlook, and Office 365 environments Experience setting up SSO and conditional access using Entra ID, Azure, SAML, or SCIM Familiarity with video conferencing platforms and hardware such as Teams Rooms, Zoom, and Yealink Comfortable with PowerShell or other scripting tools to support automation and reporting Excellent communication skills with the ability to train and support users of all levels A proactive and solutions focused mindset with a genuine interest in workplace technology