Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide exceptional hospitality and create memorable experiences for guests.
- Company: YHA is a social enterprise dedicated to enriching lives through brilliant hostel stays and experiences.
- Benefits: Enjoy 10 free hostel nights yearly, staff discounts, and live-in accommodation at just £63.70 per week.
- Why this job: This role offers diverse tasks, a supportive culture, and the chance to grow your hospitality career.
- Qualifications: Experience in customer service and teamwork is essential; we value lived experiences as much as skills.
- Other info: Flexible shifts available, with training provided to help you succeed from day one.
Are you looking for a fun and varied job in hospitality? YHA Ilam Hall are looking for a permanent Team Member to join the team! This position is ideal for someone looking to progress their YHA Career or further develop their hospitality experience. The role is up to 5 days a week May-Nov, reducing to 3 over winter Dec, Jan.
YHA Ilam Hall is nestled in the Manifold valley in the Derbyshire White Peaks. The hostel is a busy destination for school groups, outdoor enthusiasts and holiday makers. No 2 days are the same.
As a Hospitality Team Member, you will play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Live in accommodation available at £63.70 per week
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Hospitality Team Member? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What Skills and Experience do you need to be a Hospitality Team Member? Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply? Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hospitality Team Member - YHA Ilam Hall employer: YHA (England & Wales)
Contact Detail:
YHA (England & Wales) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member - YHA Ilam Hall
✨Tip Number 1
Familiarise yourself with YHA's mission and values. Understanding what YHA stands for will help you align your answers during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous customer service experience you have. Since the role involves face-to-face interaction with guests, sharing specific examples of how you've provided excellent service in the past can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your teamwork skills. YHA values collaboration, so think of instances where you've worked effectively in a team to achieve a common goal, and be ready to share those stories.
✨Tip Number 4
Show your enthusiasm for the hospitality industry. Whether it's through personal experiences or a passion for helping others, conveying your excitement about working in hospitality can make a positive impression on the hiring team.
We think you need these skills to ace Hospitality Team Member - YHA Ilam Hall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any roles where you've worked face-to-face with customers or in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of YHA's mission. Mention specific skills that align with the job description, such as excellent timekeeping and the ability to manage varying pressures.
Showcase Your Personality: YHA values lived experiences as much as formal qualifications. Use your application to convey your personality and enthusiasm for the role. Share any relevant personal experiences that demonstrate your commitment to providing exceptional service.
Follow Application Instructions: Ensure you complete the application form as instructed on the YHA Jobs website. Double-check that all sections are filled out accurately and that your CV is attached before submitting your application.
How to prepare for a job interview at YHA (England & Wales)
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, be prepared to discuss examples of how you've successfully collaborated in a team environment. Highlight your ability to support colleagues and contribute to a common goal.
✨Know YHA's Mission
Familiarise yourself with YHA's core purpose and values. Understanding what the organisation stands for will show your genuine interest in the role and help you align your answers with their mission during the interview.
✨Prepare for Customer Service Scenarios
Think about potential customer service scenarios you might encounter in the role. Be ready to discuss how you would handle various situations, demonstrating your problem-solving skills and ability to manage pressure effectively.
