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- Tasks: Lead and support the housekeeping team to ensure top-notch guest experiences.
- Company: Join WGC, the UK's leading hotel services company serving over 24 million customers annually.
- Benefits: Enjoy flexible hours, life insurance, discounts, and a £10,000 annual training budget.
- Why this job: This role offers career progression, training opportunities, and a supportive, inclusive culture.
- Qualifications: Previous housekeeping experience is preferred; we value your attitude over formal qualifications.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.
The predicted salary is between 25500 - 30000 £ per year.
Clayton Hotel Cardiff, St Mary St, South Glamorgan, Cardiff, CF10 1GD
Rate: £12.30 | Hours: Guaranteed Hours Each Week
Benefits:
- Fixed hours contract available
- Flexible hours to suit you
- Life Insurance
- Free access to Doctor and Legal helpline
- Counselling/Wellbeing Support Service
- Discounts from 50 top retailers
- Training budget of up to £10,000 per year with unlimited career progression
- Discounted hotels and flights
- Low-cost health insurance
- Full workplace pension scheme
- 28 days holiday
- Christmas and Boxing Day holiday
- Staff lunch for free
In the role of Supervisor, you will report to the Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.
Your role will include:
- Work to improve productivity and efficiency of room cleaning
- Analyse guest data to plan resources and materials required to meet operational requirements
- Maintain strong working relationship with GM, Hotel Team, HSK team, and suppliers to ensure clear communication and implementation of best practice
- Identify ways to improve Guest Satisfaction
- Adhere to Health and Safety Policy, keep all work areas neat and well organized (COSHH/Manual Handling)
- Recruit, train, manage, and monitor team performance daily/weekly
- Deliver and exceed financial targets
- Manage expenditure and payroll to ensure budgets are achieved
- Participate in training to improve skills and performance
- Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business, and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.
Housekeeping Supervisor employer: WGC Ltd.
Contact Detail:
WGC Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Housekeeping Supervisor. Understanding the day-to-day tasks, such as managing team performance and improving guest satisfaction, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in housekeeping or supervisory roles. Be ready to discuss how you've successfully managed teams or improved processes in past positions, as this will show your capability to excel in the role.
✨Tip Number 3
Research WGC and their commitment to employee development. Being able to speak about their training budget and career progression opportunities will show your enthusiasm for growth within the company.
✨Tip Number 4
Prepare examples of how you've handled challenges in a housekeeping environment. This could include resolving guest complaints or managing team dynamics, which will illustrate your problem-solving skills and ability to maintain high standards.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping and supervisory roles. Emphasise any achievements that demonstrate your ability to improve productivity and guest satisfaction.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the hospitality industry. Mention specific examples of how you've successfully managed teams or improved service quality in previous positions.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Housekeeping Supervisor role, such as team management, communication, problem-solving, and adherence to health and safety policies.
Showcase Your Commitment to Development: Mention your eagerness to take advantage of the training budget offered by WGC. Discuss any previous training or courses you've completed that relate to housekeeping or management.
How to prepare for a job interview at WGC Ltd.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous leadership experiences and how you motivated your team to achieve goals. Use specific examples to illustrate your ability to manage and train staff effectively.
✨Demonstrate Your Problem-Solving Abilities
The role involves solving routine challenges that occur on the job. Think of examples where you've successfully resolved issues in a housekeeping environment. Highlight your analytical skills and how you can improve productivity and guest satisfaction.
✨Understand the Importance of Guest Satisfaction
WGC places a strong emphasis on guest experiences. Research common guest feedback in the hotel industry and be ready to discuss how you would address and improve guest satisfaction in your role. This shows your commitment to the company's values.
✨Familiarise Yourself with Health and Safety Policies
Health and safety are crucial in housekeeping. Brush up on relevant policies and procedures, such as COSHH and manual handling. Being knowledgeable about these will demonstrate your commitment to maintaining a safe working environment for both staff and guests.
