Television Licence Field Officer
Television Licence Field Officer

Television Licence Field Officer

Chelmsford Full-Time 26300 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Visit customers without a TV licence, explain legislation, and help them find payment plans.
  • Company: Join a supportive team focused on compliance and community engagement in Chelmsford.
  • Benefits: Enjoy a competitive salary, flexible hours, company car, and generous holiday leave.
  • Why this job: Make a difference in your community while developing valuable communication skills.
  • Qualifications: Full UK Driving Licence and strong interpersonal skills are essential; experience is not required.
  • Other info: Receive comprehensive training and ongoing support to help you succeed.

The predicted salary is between 26300 - 36000 £ per year.

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Chelmsford area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

  • £31,650.00 annual salary
  • Company car which includes personal use.
  • Mileage allowance (paid in line with published HMRC rates), including allowance from and to your home address each day.
  • 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.

Location: Home-based, visiting people in communities across your region, ideally living in the CM postcode areas.

Core Responsibilities:

  • Conduct door to door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Take Records of Interview under caution.

What you’ll need to bring:

  • Full UK Driving Licence.
  • Physically mobile, as you’ll be visiting multiple locations daily.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
  • Similar previous experience is not essential - we welcome diverse backgrounds, but excellent communication skills are a must.

What’s in it for you?

  • Competitive salary of £31,650.00 pa
  • 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
  • Paid day out of the office volunteering for charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, and generous parental leave policies.
  • Safe working measures including body worn video cameras for all colleagues.
  • Voluntary benefits designed to suit your lifestyle.
  • Access to up to £500 of your salary before payday each month.
  • Access to Employee Network Groups for diversity and connection.
  • You’ll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers.
  • Our ongoing support is what makes us stand out, with a management and coaching team that will help you grow and exceed your expectations.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process and working environment. If you need the job description or application form in an alternative format, or if you’d like to discuss other changes or support you might need, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318.

Television Licence Field Officer employer: Capita

As a Television Licence Field Officer, you will join a supportive and inclusive team dedicated to making a positive impact in the Chelmsford community. With a competitive salary, flexible working hours, and generous benefits including a company car and opportunities for personal growth, we prioritise your well-being and professional development. Our commitment to diversity and employee support ensures that you will thrive in a rewarding environment where your contributions are valued.
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Contact Detail:

Capita Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Television Licence Field Officer

✨Tip Number 1

Familiarise yourself with the legislation surrounding TV licences. Understanding the legal framework will not only help you explain it to customers but also demonstrate your knowledge and commitment during interviews.

✨Tip Number 2

Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you become more comfortable discussing sensitive subjects, which is crucial for this role.

✨Tip Number 3

Research common objections people have regarding TV licences. Being prepared with thoughtful responses will show that you can handle difficult conversations effectively.

✨Tip Number 4

Network with current or former Television Licence Field Officers if possible. They can provide valuable insights into the role and share tips on how to excel in the position.

We think you need these skills to ace Television Licence Field Officer

Strong Interpersonal Skills
Excellent Verbal Communication
Written Communication Skills
Customer Service Orientation
Problem-Solving Skills
Attention to Detail
Time Management
Ability to Work Independently
Negotiation Skills
Record Keeping
Adaptability
Conflict Resolution
Basic IT Skills for Recording Data
Understanding of Legislation Related to TV Licences

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and think about how your skills can help customers comply.

Tailor Your CV: Highlight your communication skills and any relevant experience in customer service or fieldwork. Even if you don't have direct experience, showcase transferable skills that demonstrate your ability to engage with the public effectively.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you're a good fit. Mention your understanding of the importance of compliance and how you can assist customers in finding suitable payment plans.

Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this role.

How to prepare for a job interview at Capita

✨Understand the Role

Make sure you thoroughly understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the legislation surrounding TV licences and be prepared to discuss how you would explain this to customers.

✨Showcase Your Communication Skills

Since strong interpersonal and communication skills are crucial for this role, practice articulating your thoughts clearly. Consider examples from your past experiences where you've successfully communicated complex information to others.

✨Demonstrate Empathy

During the interview, highlight your ability to listen and empathise with customers. Be ready to discuss how you would handle objections or concerns from individuals who may not understand the need for a TV licence.

✨Prepare for Scenario Questions

Expect scenario-based questions that assess your problem-solving abilities. Think about how you would approach a situation where a customer is resistant to obtaining a licence and prepare your responses accordingly.

Television Licence Field Officer
Capita
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  • Television Licence Field Officer

    Chelmsford
    Full-Time
    26300 - 36000 £ / year (est.)

    Application deadline: 2027-06-21

  • C

    Capita

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