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For Companies At a Glance
- Tasks: Engage with clients and manage supplier relationships in a dynamic environment.
- Company: Join Cabot Financial, an award-winning company focused on ethical customer treatment.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and discounts at high-street shops.
- Why this job: Be part of a mission-driven team that values diversity and career growth.
- Qualifications: 2+ years in customer service, strong analytical skills, and excellent communication required.
- Other info: Candidates must pass a credit and background check; no sponsorship available.
The predicted salary is between 23809 - 24394 £ per year.
Are you a driven and motivated individual? Do you enjoy working in a fast-paced environment? Are you a natural at building and maintaining relationships? If, you’ve answered yes, then you could be the right person to join the External Services department on a permanent basis.
What you can expect as a External Services Consultant:
- Salary of £23,809 – £24,394
- Permanent
- Hybrid working
Not only are we offering a competitive salary and a fantastic bonus scheme, you’ll also be entitled to loads of great benefits including, discount and cash back on hundreds of high-street shops and private health insurance, plus much more.
As our new External Services Consultant, you play an important role as you would be the interface between Cabot Financial and our external third parties. It’s a great opportunity to have responsibility for several specific suppliers and to handle all processes, actions and queries relating to these suppliers. In addition, you will support the team and other internal departments when needed.
Key responsibilities include:
- Build and maintain day to day relationships with clients, external third parties and internal departments.
- Process incoming data feeds, reports and requests for additional information within SLA.
- Analyse and reconcile data on a regular basis.
- General ad hoc tasks i.e., actioning e-mails, answering calls, and responding to post.
- Additional tasks as allocated by manager.
- Regular contact with vendors and agents as well as internal departments.
Things we need from you:
- Must have 2 or more years’ experience working in a customer service focused role.
- Knowledge of the litigation process is desirable.
- Excellent ability to analyse and report findings on large volumes of information.
- Excellent communication skills – able to interact confidently with clients and colleagues.
- Good understanding of MS applications including Word and Excel.
- Highly organised and great attention to detail.
- Ability to prioritise tasks and keep to strict deadlines without difficulty.
- Can take ownership of tasks, use initiative, and demonstrate good judgement.
What happens next?
If this sounds like you and you’d like to join our rapidly expanding company that offers excellent career progression, then apply now!
Working for Cabot:
You’ll be working for an award winning; Investors in People Gold accredited organisation. We’re passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom. Our vision is to make credit accessible by partnering with our consumers to restore their financial health.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK – we are unfortunately unable to offer sponsorship.
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External Services Consultant employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land External Services Consultant
✨Tip Number 1
Familiarise yourself with the key responsibilities of the External Services Consultant role. Understanding how to build and maintain relationships with clients and third parties is crucial, so think about examples from your past experience that demonstrate your ability in this area.
✨Tip Number 2
Brush up on your analytical skills, especially when it comes to handling large volumes of data. Consider preparing a few scenarios where you've successfully analysed and reconciled data in previous roles, as this will show your capability to meet the job's demands.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to engage in mock conversations or role-plays to enhance your ability to interact with clients and colleagues effectively.
✨Tip Number 4
Research Cabot Financial’s values and mission, particularly their focus on ethical treatment and diversity. Being able to align your personal values with theirs during discussions can significantly strengthen your candidacy.
We think you need these skills to ace External Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of an External Services Consultant. Emphasise your ability to build relationships and manage tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's mission. Mention specific experiences that demonstrate your analytical skills and attention to detail.
Highlight Relevant Experience: In your application, clearly outline your previous roles that involved customer service and any experience with data analysis or reporting. This will show that you have the necessary background for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Midland Credit Management
✨Showcase Your Relationship-Building Skills
As an External Services Consultant, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you successfully managed client or vendor relationships, highlighting your communication skills and how you resolved any challenges.
✨Demonstrate Analytical Abilities
The role requires analysing and reconciling data regularly. Be ready to discuss your experience with data analysis, including specific tools or methods you've used. You might even want to bring a sample report or analysis you've done in the past to showcase your skills.
✨Familiarise Yourself with the Litigation Process
While knowledge of the litigation process is desirable, it’s important to show that you’re willing to learn. Brush up on basic concepts related to litigation and be prepared to discuss how this knowledge can benefit your role in managing external third parties.
✨Highlight Your Organisational Skills
Given the fast-paced environment, being organised is key. Share strategies you use to prioritise tasks and manage deadlines effectively. Consider discussing a time when you successfully juggled multiple responsibilities and how you ensured everything was completed on time.
