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For Companies At a Glance
- Tasks: Lead cross-functional projects and enhance commercial operations in a dynamic tech environment.
- Company: Join Planet, a leader in hospitality technology, transforming guest experiences worldwide.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a supportive team culture.
- Why this job: Be part of a high-impact role with room for leadership in a fast-paced industry.
- Qualifications: 5+ years in project management or commercial operations, ideally in tech or B2B SaaS.
- Other info: Diversity is valued; apply now to shape the future of connected commerce.
The predicted salary is between 42000 - 58000 £ per year.
Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.
With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.
Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market. Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview
We’re seeking a highly structured and organized individual to join our team. This role sits at the intersection of project management, programme oversight, and commercial operations. You’ll be instrumental in establishing foundational processes, ensuring cross-functional alignment, and enabling scalability across our business operations. Initially an individual contributor (IC) role, this is a high-impact position with significant room for growth into a leadership role as the team expands.
What You Will Do
- Project & Programme Management
- Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery
- Define and maintain project documentation, timelines, and governance processes
- Track milestones, dependencies, and risks, implementing mitigation strategies as needed
- Serve as the point of contact for programme reporting and stakeholder communication
- Commercial Operations
- Design and implement commercial operations processes (e.g., deal desk, pricing workflows, contract lifecycle, pipeline hygiene)
- Partner with Sales, Finance, and Product to improve visibility and efficiency across the customer lifecycle
- Establish reporting and analytics to support data-driven decision-making and performance monitoring
- Ensure operational readiness for go-to-market initiatives and product launches
- Foundational Scalability
- Build and document scalable operational processes and best practices
- Select and implement tools or platforms that support project and commercial workflows
- Identify gaps and continuously improve operational efficiency and team productivity
- Contribute to change management and training as new systems/processes are introduced
Who You Are
- 5+ years of experience in project management, program management, or commercial operations, ideally in a B2B SaaS or tech-driven environment
- Proven ability to design and implement scalable operational frameworks
- Strong organizational skills with exceptional attention to detail and follow-through
- Experience with project management tools (e.g., Asana, Jira, Monday.com) and CRM/CPQ systems (e.g., Salesforce, HubSpot)
- Analytical mindset with a bias toward data-driven decision-making
- Comfortable working independently and cross-functionally in a fast-paced, ambiguous environment
- Strong communication skills and the ability to influence across levels and functions
Nice to Have
- Experience in the hospitality or travel technology sectors
- Familiarity with RevOps or BizOps models
- PMP, PRINCE2, or other relevant certifications
What You’ll Get
- A chance to shape the foundations of a high-growth tech business
- Exposure to strategic decision-making and cross-functional leadership
- Opportunities for career progression into team leadership or operational executive roles
- A collaborative and supportive team culture
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Project & Commercial Operations Manager [PMS, Hospitality] employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project & Commercial Operations Manager [PMS, Hospitality]
✨Tip Number 1
Familiarise yourself with the latest trends in hospitality technology, especially around Property Management Systems (PMS). This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the hospitality and tech sectors. Attend industry events or join relevant online forums to connect with people who can provide insights about the company and the role, which could give you an edge in your application.
✨Tip Number 3
Showcase your project management skills by preparing examples of past projects where you successfully led cross-functional teams. Be ready to discuss how you managed timelines, budgets, and stakeholder communications, as these are key aspects of the role.
✨Tip Number 4
Research Planet's current operations and any recent news about their technology advancements. Being informed about their latest initiatives will demonstrate your genuine interest in the company and help you articulate how you can contribute to their mission.
We think you need these skills to ace Project & Commercial Operations Manager [PMS, Hospitality]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and commercial operations. Use keywords from the job description to demonstrate that you meet the specific requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality technology sector. Explain how your skills and experiences align with Planet's mission and the responsibilities of the Project & Commercial Operations Manager role.
Showcase Relevant Experience: In your application, emphasise any experience you have with project management tools and CRM systems. Provide examples of how you've successfully managed projects or improved operational processes in previous roles.
Highlight Soft Skills: Don't forget to mention your strong communication skills and ability to work cross-functionally. These are crucial for the role, so provide examples of how you've influenced teams or stakeholders in past positions.
How to prepare for a job interview at Planet
✨Understand the Company and Its Mission
Before your interview, take some time to research Planet and its mission in the hospitality technology landscape. Familiarise yourself with their integrated platform and how it enhances guest experiences. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Project Management Skills
Given the emphasis on project management in this role, be prepared to discuss specific projects you've led. Highlight your experience with tools like Asana or Jira, and explain how you ensured on-time and on-budget delivery. Use concrete examples to illustrate your ability to manage timelines, risks, and stakeholder communication.
✨Demonstrate Analytical Thinking
The role requires an analytical mindset, so be ready to discuss how you've used data to drive decision-making in past positions. Prepare examples of how you've implemented reporting and analytics to improve operational efficiency or support commercial operations. This will show that you can contribute to data-driven strategies at Planet.
✨Prepare for Cross-Functional Collaboration
Since the position involves working with various teams like Sales, Finance, and Product, think of examples where you've successfully collaborated across functions. Discuss how you facilitated communication and alignment among different stakeholders, as this will highlight your ability to thrive in a cross-functional environment.
