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For Companies At a Glance
- Tasks: Engage with healthcare professionals and deliver personalised customer experiences.
- Company: Join a global pharmaceutical leader focused on improving lives through innovative therapies.
- Benefits: Enjoy a competitive salary, extensive benefits, and an excellent commission structure.
- Why this job: Be part of a diverse team dedicated to patient care and impactful medical solutions.
- Qualifications: ABPI qualified with experience in pharmaceutical sales, especially in cardiology.
- Other info: Work in a supportive environment that values inclusivity and diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Overview
An exciting opportunity to join a team of Customer Experience Specialists! The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.
Company Overview: Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases. Our client’s products are available in more than 20 countries around the world.
Responsibilities
- Using omnichannel approach to engage with customers through different channels, including in-person and remote interactions.
- Collaborating with different functions to ensure optimized customer experience.
- Building value-oriented relationships with HCPs and developing deep understanding of their needs
Qualifications
- Experience of successful primary care and hospital pharmaceutical sales
- ABPI Qualified
- Prior experience having promoted within cardiology/cardiovascular therapy
- Demonstrated ability to understand, interpret and effectively communicate the findings of clinical trial data and relevant clinical guidelines.
- Strong knowledge of the NHS structure and environment
- Business and commercial acumen
How to apply
We are looking at an October 2025 start so if you can be available from then, and you’re ready to take the next step in your career, we would love to hear from you! Please click the \’Easy Apply\’ button or contact Sarah Whitby on 01225 336 335 for more information.
Job details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Business Development, Management, and Sales
- Industries: Pharmaceutical Manufacturing
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Contact Detail:
Star People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and developments in cardiovascular therapy. This will not only help you understand the products better but also enable you to engage more effectively with healthcare professionals (HCPs) during your interactions.
✨Tip Number 2
Network with current or former Customer Experience Specialists in the pharmaceutical industry. They can provide valuable insights into the role and share tips on how to excel in customer engagement, which is crucial for this position.
✨Tip Number 3
Prepare to discuss your experience with omnichannel customer engagement strategies. Be ready to share specific examples of how you've successfully interacted with customers through various channels, as this is a key aspect of the role.
✨Tip Number 4
Research the company’s core values and mission. Understanding their patient-centric focus and commitment to inclusivity will allow you to align your responses during interviews, demonstrating that you are a good cultural fit for the team.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Customer Experience Specialist position. Make sure you understand the key responsibilities and required qualifications, especially the emphasis on experience in cardiovascular therapy and knowledge of the NHS.
Tailor Your CV: Customise your CV to highlight relevant experience in pharmaceutical sales, particularly in primary care and cardiology. Use specific examples that demonstrate your ability to build relationships with healthcare professionals (HCPs) and your understanding of clinical trial data.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient care and your alignment with the company's core values. Mention your ABPI qualification and any specific achievements in your previous roles that relate to customer experience and engagement.
Proofread and Submit: Before submitting your application, proofread all documents for spelling and grammatical errors. Ensure that your application is complete and that you have followed any specific instructions provided in the job advert.
How to prepare for a job interview at Star People
✨Research the Company
Before your interview, take some time to learn about the pharmaceutical company and its products, especially in the cardiovascular field. Understanding their mission, values, and recent innovations will help you align your answers with their goals.
✨Know Your Clinical Data
Since the role involves communicating clinical trial data, be prepared to discuss relevant studies and guidelines. Brush up on key findings and how they relate to the products you'll be promoting, as this will demonstrate your expertise and confidence.
✨Showcase Your Customer Engagement Skills
Prepare examples of how you've successfully engaged with healthcare professionals in the past. Highlight your ability to build relationships and understand their needs, as this is crucial for a Customer Experience Specialist.
✨Demonstrate Business Acumen
Be ready to discuss your understanding of the NHS structure and how it impacts pharmaceutical sales. Show that you can think commercially and understand the broader business context in which the company operates.
