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- Tasks: Provide 1st line IT support, resolving tickets and assisting users with tech issues.
- Company: Join a dynamic team in a fast-paced IT environment focused on user support.
- Benefits: Enjoy remote work flexibility and competitive pay of up to £140 per day.
- Why this job: Great opportunity to enhance your tech skills while making a real impact on user experience.
- Qualifications: Experience in 1st line support and knowledge of Microsoft 365 is essential.
- Other info: Position requires commuting to Gloucester for onsite work two days a week.
A client of ours is looking for a 1st Line Engineer to support users across a busy environment. You’ll be the first point of contact for IT issues, resolving tickets, supporting Windows kit, and keeping things moving.
You’ll need to be confident working independently, but know when to escalate. It’s a good fit for someone who’s worked in a fast-paced IT team or MSP.
What you’ll be doing:
- Logging and resolving tickets (hardware, software, access issues)
- Supporting users on Windows 10/11 and Microsoft 365
- Troubleshooting laptops, printers, phones and basic network issues
- Handling password resets, account unlocks and permissions
- Escalating more complex issues to 2nd Line
What they’re looking for:
- Solid 1st Line experience
- Good working knowledge of Microsoft 365
- Confident communicator, comfortable under pressure
- Bonus if you’ve worked with Active Directory or in an MSP setting
You must be based within a commutable distance of Gloucester to be considered for this role.
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Windows 10/11 and Microsoft 365. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your communication skills, as being a confident communicator is key for this role. Practice explaining technical concepts in simple terms, which will show your ability to support users effectively.
✨Tip Number 3
If you have experience with Active Directory or have worked in an MSP setting, be sure to highlight this in conversations. These experiences can set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Make sure you understand the importance of ticket logging and resolution processes. Being able to discuss how you’ve managed tickets in the past will demonstrate your organisational skills and ability to work under pressure.
We think you need these skills to ace End User Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st Line Support experience and familiarity with Windows 10/11 and Microsoft 365. Use specific examples of how you've resolved tickets and supported users in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your ability to work independently while knowing when to escalate issues. Highlight any experience you have in fast-paced IT environments or MSP settings.
Showcase Relevant Skills: Emphasise your troubleshooting skills, particularly with laptops, printers, and basic network issues. Mention your experience with password resets and account unlocks, as these are key responsibilities in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at IMT Resourcing Solutions
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and Microsoft 365. Highlight specific examples of how you've resolved tickets or supported users in previous roles, as this will demonstrate your technical competence.
✨Communicate Clearly
As a 1st Line Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to showcase your confident communication style during the interview.
✨Demonstrate Problem-Solving Skills
Prepare for scenario-based questions where you might need to troubleshoot common IT issues. Think through your problem-solving process and be ready to explain how you would approach resolving a ticket from start to finish.
✨Know When to Escalate
Understanding when to escalate an issue is crucial in this role. Be ready to discuss situations where you had to make that decision, and what factors influenced your judgement. This shows your ability to work independently while knowing your limits.
