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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store growth.
- Company: Join Mulberry, the UK's largest luxury leather goods maker, committed to sustainability and responsible craft.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, extra birthday leave, and wellness support.
- Why this job: Be part of a purpose-driven brand that values creativity, diversity, and environmental responsibility.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
- Other info: This is a temporary contract covering maternity leave with opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury.
Sustainability has been part of the Mulberry ethos since the brand\’s inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
At Mulberry our Assistant Managers are called \’People and Experience Leaders\’ because you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor at Mulberry.
What we need from you:
You will partner with your Store Leader to develop the best team:
– You will support in creating a high performing team where diversity is embraced and every person is valued and feels a sense of belonging.
– You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
– You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be customer focused:
– You will nurture a welcoming and fun environment for your customers and team.
– You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
– You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
You will collaborate with your Store Leader to be commercial:
– You will continually demonstrate a commitment to driving your business.
– You will collaborate and build key relationships to accelerate store growth.
– You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
– You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
You will be be environmentally conscious:
– As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses \’Five C\’s\’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
– You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
You are:
– Inspiring
– Engaging
– Agile
– Perceptive
– An experienced Leader (preferably within luxury fashion but not essential)
– In love with fashion!
What we will do for you:
– Competitive basic salary
– Bonus
– Product allowance
– An enviable staff discount and exclusive access to staff sales
– Extra day off for your birthday
– Pension Contributions & Life Assurance
– Training and development opportunities
– x2 paid volunteering days per year
– Access to Help@Hand – a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
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Assistant Manager employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Mulberry's values and sustainability efforts. Show your passion for responsible luxury during the interview by discussing how you can contribute to their B Corp ethos.
✨Tip Number 2
Prepare examples of how you've successfully led teams in the past, especially in creating inclusive environments. Highlight your ability to embrace diversity and foster a sense of belonging among team members.
✨Tip Number 3
Demonstrate your customer-centric approach by sharing specific instances where you've enhanced customer experiences. Be ready to discuss how you would inspire your team to deliver exceptional service.
✨Tip Number 4
Research the latest trends in luxury fashion and market dynamics. Being knowledgeable about the industry will help you showcase your market awareness and ability to drive business growth effectively.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Mulberry's ethos and values. Familiarise yourself with their commitment to sustainability and luxury craftsmanship, as this will help you align your application with what they stand for.
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and customer service, especially in the luxury sector. Use specific examples that demonstrate your ability to create a high-performing team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fashion and how your values align with Mulberry's mission. Mention your understanding of their B Corp Certification and how you can contribute to their goals of sustainability and community engagement.
Showcase Your Leadership Skills: Highlight your leadership style and how you foster a collaborative environment. Provide examples of how you've encouraged feedback and developed team members in previous roles, as this is crucial for the Assistant Manager position.
How to prepare for a job interview at Mulberry
✨Show Your Passion for People
As an Assistant Manager, or 'People and Experience Leader', it's crucial to demonstrate your passion for people. Share examples of how you've fostered a positive team environment and encouraged collaboration in previous roles.
✨Emphasise Customer Experience
Mulberry values extraordinary customer experiences. Be prepared to discuss how you've previously engaged customers and created memorable shopping experiences. Highlight any specific strategies you've used to build customer relationships.
✨Demonstrate Sustainability Awareness
With Mulberry's commitment to sustainability, it's important to show your understanding of environmentally responsible practices. Discuss any initiatives you've been involved in that promote sustainability, and how you can contribute to their 'Five C’s' strategy.
✨Prepare for Team Development Questions
Expect questions about team development and performance management. Prepare to share your approach to coaching and mentoring team members, as well as how you handle feedback and create a culture of growth and belonging.
