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- Tasks: Lead and motivate a team while ensuring excellent customer service.
- Company: Join SPAR, a leading retail business with over 260 stores and a commitment to innovation.
- Benefits: Enjoy £13.25 p/h, flexible hours, staff discounts, and comprehensive training opportunities.
- Why this job: Be part of a dynamic team making a real impact in the local community.
- Qualifications: Previous management experience in retail or fast-paced environments is essential.
- Other info: We promote an inclusive workplace and offer guaranteed interviews for candidates with disabilities.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Duty Manager SPAR, Brunswick Road, Buckley, North Wales. £13.25 p/h, plus bonus opportunity. Min 24 Hours P/W - possibly more hours when the store needs. Various shifts available.
Are you a dynamic and experienced Leader/Supervisor ready to help at our award-winning Brunswick Road SPAR store in Buckley, North Wales? We are currently seeking a talented Duty Manager to help drive success and growth in this pivotal role.
Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion.
Reporting to the Store Manager the Duty Manager will be helping to drive growth within the company owned Brunswick Road SPAR store. As a member of the 'Duty Manager' team effective through all operational hours of the store, you will be responsible for supporting the Store Manager in leading and motivating a team of colleagues. You will be a member of the Store Manager's leadership team ensuring excellent customer service, contributing to achieving store sales and profitability through 'Brilliant Basics, Moments of Wow, Food For Later, Food For Now'.
Key Responsibilities:
- Supporting the Store Manager to ensure a safe, legal and high performing store, whilst taking overall responsibility for the entire store during Duty Manager shifts.
- Assisting the Store Manager to deliver all store operations, objectives and KPI's.
- Managing, coaching and supporting colleagues, assisting in developing a motivated and empowered team through a positive, engaging management style.
- Carrying out performance management/absence management as appropriate.
- Responsible for occasional opening/closing of the store, colleague safety and stock/cash security/accountability as appropriate during shifts.
- Carrying out cash reconciliations, voids and refunds and other 'management' tasks for till colleagues.
- Being a role model and leading the team to work together to provide an exceptional customer experience, setting us apart from our competitors.
- Working with colleagues to promote the store by identifying and actioning opportunities to engage with and support the local community.
- Adhering to all company policies and procedures and processes.
Duty Manager Skills Required:
- Previous management or supervisor experience within a food retail or similar fast-paced operation.
- Committed to achieving and sustaining exceptional customer service standards.
- Able to plan, organise and prioritise effectively.
- Ability to communicate and influence at all levels.
- Able to take appropriate action and make decisions.
- Committed to promoting collaborative working.
- Enthusiastic and flexible with a positive attitude.
- Committed to developing own skills and apply learning to improve own performance.
What's in it for you?
- £13.25 p/h plus bonus opportunity.
- Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements.
- Cycle to work scheme.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding Training & Development opportunities.
- Gain hands-on experience in a high volume, fast paced environment.
- Enhanced Maternity & Paternity pay packages.
- Flexible working hours opportunity.
- Excellent additional benefits package including: Early access to your pay through 'EarlyPay', 24/7 access to your payslips via HR/Payroll portal, 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes).
- Wellbeing support - access to emotional support, counselling, legal and financial advice.
- Company Pension Scheme.
- Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme.
- NEST pension scheme.
- Extra Holiday - Purchase Scheme.
- Long Service Awards.
If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position of SPAR Brunswick Road Duty Manager. Join us in making a difference in the Local community through exceptional service and a commitment to excellence.
Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.
Duty Manager employer: A.F. Blakemore & Son Ltd
Contact Detail:
A.F. Blakemore & Son Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the SPAR brand and its values. Understanding their commitment to exceptional customer service and community engagement will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated teams, managed performance, and contributed to achieving sales targets, as these are key responsibilities of a Duty Manager.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and decision-making. As a Duty Manager, you'll need to make quick decisions during shifts, so showcasing your ability to handle challenges effectively will set you apart.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach and show that you're genuinely interested in being part of the team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management or supervisory experience in food retail or similar fast-paced environments. Use specific examples that demonstrate your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and community engagement. Mention how your skills align with the key responsibilities of the Duty Manager role and express your enthusiasm for contributing to the store's success.
Highlight Customer Service Skills: Emphasise your commitment to exceptional customer service standards. Provide examples of how you've previously improved customer experiences or resolved issues effectively in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial position.
How to prepare for a job interview at A.F. Blakemore & Son Ltd
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be expected to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Company Culture
Research the SPAR brand and its values. Familiarise yourself with their commitment to customer service and community engagement. Showing that you align with their culture can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think about how you would handle various scenarios, such as managing staff during busy periods or addressing customer complaints effectively.
✨Demonstrate Your Commitment to Customer Service
Since exceptional customer service is a key focus for the role, be ready to discuss how you've gone above and beyond for customers in previous positions. Highlighting your dedication to creating positive customer experiences will resonate well with the interviewers.
