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- Tasks: Assist customers via phone, email, and chat, resolving inquiries about relocation policies.
- Company: Join SIRVA BGRS, a leader in global relocation services, dedicated to customer satisfaction.
- Benefits: Enjoy flexible hours, remote work options, and a supportive team environment.
- Why this job: Be the first point of contact, make a real impact, and build lasting customer relationships.
- Qualifications: Must be bilingual in English and French, with strong communication skills and a customer-focused mindset.
- Other info: Reliability status security clearance required; start date is 29th May 2023.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Service Agent, you will contribute to SIRVA BGRS’ success by serving as the first point of contact between SIRVA BGRS and our current customers. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.
What you'll Be Doing:
- Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers.
- Effectively solve customer inquiries.
- Ability to communicate clearly when handling different topics.
- Identify customers’ needs, understand and clarify the information.
- Research every issue to provide solutions.
- Collaborate with your team and other team members to solve problems and share knowledge.
- Build sustainable relationships and engage customers by going the extra mile.
- Ability to assume additional responsibilities and work flexible hours as required.
- Work with minimal supervision in a fast-paced environment.
- Perform various administrative tasks to support the Contact Centre.
What you Bring to SIRVA BGRS:
- High school diploma or equivalent.
- Bilingual in English and French is a must.
- Previous experience in a customer support role through a contact center preferred.
- Strong phone and verbal communication skills.
- Customer focus and adaptability to different personality types.
- Ability to multitask, set priorities, and manage time effectively.
- You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
Other Information:
Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the BGRS–GS Company Security Officer (CSO).
START DATE: 05/29/2023
Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.
Bilingual Customer Service Agent employer: Sirva
Contact Detail:
Sirva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Service Agent
✨Tip Number 1
Brush up on your bilingual skills! Since this role requires fluency in both English and French, practice common customer service phrases and scenarios in both languages. This will help you communicate effectively during the interview.
✨Tip Number 2
Familiarise yourself with SIRVA BGRS and their relocation policies. Understanding their services and how they assist customers will not only impress during your interview but also help you answer questions more confidently.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Show your adaptability by being ready to discuss how you manage multiple tasks in a fast-paced environment. Highlight any previous experience in similar roles to showcase your ability to thrive under pressure.
We think you need these skills to ace Bilingual Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your bilingual skills in English and French, as well as any previous customer service experience. Use specific examples that demonstrate your ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate clearly. Mention how you can contribute to SIRVA BGRS by going the extra mile for customers.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, adaptability, and strong communication. These are crucial for the role of a Customer Service Agent and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sirva
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice common customer service scenarios in both languages.
✨Understand the Relocation Policy
Familiarise yourself with SIRVA BGRS's relocation policy before the interview. This will not only help you answer questions more effectively but also show your genuine interest in the company and its services.
✨Emphasise Customer-Centric Experiences
Prepare examples from your previous roles where you successfully handled customer inquiries or resolved issues. Highlight how you ensured customer satisfaction and went the extra mile to build relationships.
✨Demonstrate Adaptability and Teamwork
Be ready to discuss situations where you had to adapt to different personalities or work collaboratively with a team. This will showcase your ability to thrive in a fast-paced environment and your commitment to fostering a positive workplace culture.
