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For Companies At a Glance
- Tasks: Become the Oracle Simphony POS expert, providing support and managing configurations.
- Company: Join a dynamic team in Luton, focused on hospitality tech solutions.
- Benefits: Enjoy a competitive rate of £250 per day with flexible contract work.
- Why this job: Be part of a fast-paced environment, enhancing your tech skills while making an impact.
- Qualifications: Experience with Oracle Simphony POS and strong troubleshooting skills are essential.
- Other info: Work 2 days a week in Luton, collaborating with IT and external vendors.
The predicted salary is between 50000 - 70000 £ per year.
You’ll be the go-to expert for Oracle Simphony POS support, working closely with IT, operations, and external vendors. Your focus will be ensuring system stability, managing low-level configuration changes, and helping push out updates across our estate.
Key Responsibilities
- Provide 2nd/3rd line support for Oracle Simphony POS issues across the business.
- Carry out low-level configuration tasks (e.g. menu updates, price changes, UI layout tweaks).
- Coordinate and push configuration changes and updates across multiple locations.
- Monitor POS system health and performance; identify and resolve technical bottlenecks.
- Collaborate with IT infrastructure and service desk teams to triage and escalate issues.
- Liaise with Oracle and implementation partners where needed for bug fixes and upgrades.
- Maintain detailed documentation of system configurations and change logs.
- Assist with rollouts of new venues, upgrades, or system integrations (e.g. payments, kitchen display systems).
Requirements
- Proven experience supporting Oracle Simphony POS systems (cloud or on-prem).
- Hands-on experience with Simphony configuration—ideally within a multi-site environment.
- Familiarity with EMC (Enterprise Management Console) and reporting modules.
- Basic understanding of networking, databases, and hospitality tech stack.
- Strong troubleshooting skills and a detail-oriented approach.
- Ability to work under pressure and manage competing priorities.
- Excellent communication and stakeholder management skills.
Nice to Have
- Experience with OPERA PMS or Oracle Hospitality integrations.
- Exposure to API-based integrations (Simphony Web APIs, payment gateways).
- Background in hospitality, restaurant, or leisure environments.
Oracle Simphony Support Consultant (Ref: 186327) employer: Forsyth Barnes
Contact Detail:
Forsyth Barnes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Simphony Support Consultant (Ref: 186327)
✨Tip Number 1
Familiarise yourself with Oracle Simphony and its functionalities. Understanding the system inside out will not only boost your confidence but also allow you to demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the hospitality tech space, especially those who have experience with Oracle Simphony. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved POS issues or implemented configuration changes. Real-life examples will showcase your problem-solving skills and hands-on experience.
✨Tip Number 4
Stay updated on the latest trends and updates in hospitality technology, particularly around Oracle products. This knowledge will help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Oracle Simphony Support Consultant (Ref: 186327)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle Simphony POS systems. Include specific examples of your hands-on configuration tasks and any relevant projects you've worked on in multi-site environments.
Craft a Strong Cover Letter: In your cover letter, emphasise your troubleshooting skills and detail-oriented approach. Mention how your background in hospitality or related fields makes you a great fit for the role, and express your enthusiasm for supporting Oracle Simphony.
Highlight Relevant Skills: Clearly outline your familiarity with EMC and reporting modules, as well as any experience with API-based integrations. This will demonstrate your technical proficiency and ability to manage system updates effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Forsyth Barnes
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Oracle Simphony POS systems during the interview. Be prepared to discuss specific examples of how you've provided support, managed configurations, and resolved issues in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully identified and resolved technical bottlenecks. Interviewers will be keen to see your troubleshooting process, so think through your approach to problem-solving in a high-pressure environment.
✨Communicate Clearly
Since this role involves liaising with various teams and stakeholders, practice articulating your thoughts clearly. Use examples that showcase your communication skills, especially when coordinating with IT and external vendors.
✨Familiarise Yourself with Related Technologies
Brush up on your knowledge of related systems like OPERA PMS and API-based integrations. Even if these aren't your primary focus, showing an understanding of how they interact with Oracle Simphony can set you apart from other candidates.
