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- Tasks: Assist in delivering and installing appliances while providing top-notch customer service.
- Company: Join a reputable company in Basingstoke known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy a competitive pay rate of £12.27 p/h, with a flexible rota of 5 days on, 3 days off.
- Why this job: Be part of a dynamic team, engage with customers, and develop your skills in a supportive environment.
- Qualifications: Excellent communication skills and a passion for customer service are essential; DBS check required.
- Other info: Start your new job in 2025 and enjoy the opportunity for long-term employment.
Staffing Match is proud to be working in partnership with our client based in Basingstoke who are looking for drivers mate to join them on a long term / temp to perm basis. Start your new job in 2025!
Shifts and pay rates as a drivers mate:
- Days 07.00am start until finish.
- Rota 5 days on 3 days off rolling. (requiring only 2 full weekends in an 8 week rotation)
- £12.27 p/h paye
About you:
- Have excellent customer service & communication skills.
- Be able to work long days as required. We cannot specify what time you will finish.
- You will need to have a DBS and drug and alcohol test before you start, we will arrange this.
Main Duties & Responsibilities:
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers' property.
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
- To maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
- To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
- To liaise with Manufacturers at the point of delivery when necessary.
- To handle all products safely and with care, supporting your colleagues to do the same.
- Able to meet the physical requirements of the role.
- To ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date.
- Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
- To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
- To represent the external face of our client, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviours.
- To carry out the delivery and collection of tote boxes and products from our retail stores.
Required Skills & Experience:
- A passion for delivering excellent customer service.
- Strong verbal communication, both on the phone and face-to-face in our customers' home.
- To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
- To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
- Takes responsibility for own learning and help us become the home for the best talent.
- Ability to use initiative to problem solve in a timely and calm manner to ensure both business and customer needs are satisfied.
Apply online today or call our team - 07885 864 968.
Drivers Mate employer: The WordPress Webmaster
Contact Detail:
The WordPress Webmaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drivers Mate
✨Tip Number 1
Familiarise yourself with the specific products you'll be delivering, such as white goods and televisions. Understanding these items will help you engage better with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. Role-playing delivery situations with friends or family can help you feel more confident when interacting with customers.
✨Tip Number 3
Be prepared to discuss how you handle unexpected challenges. Think of examples from past experiences where you've successfully resolved issues, as this will showcase your problem-solving abilities.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal values with theirs during the interview will demonstrate that you're a good fit for their team.
We think you need these skills to ace Drivers Mate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Drivers Mate. Emphasise your customer service abilities, communication skills, and any previous delivery or installation experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer interactions or problem-solving situations in the past.
Highlight Physical Capability: Since the role requires meeting physical demands, include any relevant experiences that demonstrate your ability to handle heavy loads and work long hours. This could be from previous jobs or even volunteer work.
Prepare for Background Checks: As a DBS check and drug and alcohol test are required, mention your willingness to comply with these checks in your application. This shows your readiness and professionalism for the role.
How to prepare for a job interview at The WordPress Webmaster
✨Showcase Your Customer Service Skills
As a Drivers Mate, excellent customer service is key. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your ability to communicate effectively and handle any issues that may arise.
✨Demonstrate Your Problem-Solving Ability
The role requires quick thinking and adaptability. Think of situations where you had to solve problems on the spot, especially in a delivery or customer service context, and be ready to discuss these during the interview.
✨Understand the Physical Demands
This job involves physical work, so it's important to convey your readiness for this aspect. Be honest about your physical capabilities and share any relevant experience that showcases your ability to handle heavy loads safely.
✨Familiarise Yourself with Health and Safety Practices
Since the role involves handling products and ensuring safety, brush up on health and safety regulations related to deliveries. Being knowledgeable about these practices will show your commitment to maintaining a safe working environment.
