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- Tasks: Create exceptional guest experiences and provide fast, friendly service.
- Company: Join Tim Hortons, a beloved Canadian brand expanding across the UK.
- Benefits: Enjoy competitive pay, career growth opportunities, and a fun work environment.
- Why this job: Be part of a dynamic team delivering unique products with true Canadian hospitality.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
- Other info: Flexible hours including mornings, evenings, and weekends; perfect for students!
Location: L9 5AN
Salary: Hourly paid
Job Type: Full-time & Part Time available
Want to change up your career and join a company where there’s never a dull moment? Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.
Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the U.K, with plans to open hundreds of restaurants over the next 10 years.
We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and opportunities for career growth.
As a Restaurant Team Member, you will create exceptional guest experiences. Whether you are the first person guests meet or preparing bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.
To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you have a passion for customer service, thrive on customer satisfaction, and love coffee, we invite you to apply for our Restaurant Team Member position.
Your Key Responsibilities Include:
- Welcoming customers with a smile and being genuinely friendly
- Providing fast, friendly, and accurate service
- Resolving simple customer inquiries and referring complex issues to a Manager
- Ensuring food is prepared, stored, and maintained according to Health & Safety standards
- Carrying out temperature checks and recording them as per company procedures
- Completing daily and weekly cleaning schedules
- Maintaining standards for product quality, service speed, cleanliness, and sanitation
- Adhering to restaurant performance standards and shift manager instructions
- Contributing to the restaurant's goals and targets
- Maintaining operational and kitchen areas to exceed customer expectations
- Reporting all work-related incidents promptly
- Following safety procedures and wearing PPE when required
Restaurant Team Member employer: Tim Hortons UK & Ireland Ltd.
Contact Detail:
Tim Hortons UK & Ireland Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Member
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand and values. Understanding their commitment to customer service and Canadian hospitality will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've handled challenging situations in the past. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Restaurant Team Member role.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the role requires availability during early mornings, evenings, and weekends, highlighting your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
Prepare to express your passion for coffee and customer service. Sharing your enthusiasm for the products and the overall guest experience can resonate well with the hiring team and show that you're a great fit for their culture.
We think you need these skills to ace Restaurant Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Restaurant Team Member position. Tailor your application to highlight relevant experience in customer service and teamwork.
Craft a Strong CV: Create a CV that showcases your previous customer service experience, highlighting any roles in fast-paced environments. Use bullet points to make it easy to read and ensure it reflects your enthusiasm for the role.
Write a Personalised Cover Letter: Include a cover letter that expresses your passion for customer service and why you want to work at Tim Hortons. Mention specific qualities that make you a great fit for the team, such as your communication skills and ability to work flexible hours.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Tim Hortons UK & Ireland Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role at Tim Hortons.
✨Demonstrate Team Spirit
As a Restaurant Team Member, being a positive team player is crucial. Highlight your ability to work well in a team environment by discussing previous roles where collaboration was key to success. This will show that you can contribute to the restaurant's goals.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle high-pressure situations. Prepare to discuss times when you successfully managed multiple tasks or dealt with difficult customers, showcasing your ability to thrive in a dynamic environment.
✨Know the Brand
Familiarise yourself with Tim Hortons' menu and values before the interview. Being knowledgeable about their products and demonstrating an understanding of their commitment to customer service will impress the interviewers and show your genuine interest in the company.
