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For Companies At a Glance
- Tasks: Provide advanced IT support and handle complex incidents for our internal team.
- Company: Join Blick Rothenberg, a leading tax and accountancy firm known for integrity and expertise.
- Benefits: Enjoy flexible working, competitive salary, study support, and extensive learning opportunities.
- Why this job: Be part of a collaborative team in a nurturing environment that values growth and diversity.
- Qualifications: Ideal candidates should have relevant technical skills and a collaborative mindset.
- Other info: Hybrid working options available, with a focus on personal and professional balance.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Competitive Salary + Study Support + Benefits
Are you looking to develop your career within a nurturing environment where you can flourish? Do you want to join an award-winning firm that strives for excellence and success for our clients, our people and our business?
Blick Rothenberg
Blick Rothenberg are a leading tax, accountancy and business advisory firm founded on personal integrity and technical expertise. Our teams work seamlessly to provide advice throughout the life cycle of our clients. Our partner-led approach ensures that our clients receive an excellent service from a team of high-quality people who combine technical expertise with personal integrity. Our ethos is reflected in the way that we work with our clients, taking the time to understand their business and invest in the relationship to ensure that we can provide the best advice possible. We want success for our people, our clients and for our business.
In order to help preserve this winning formula, to bring it to life with our new joiners and to explain it to our clients, we have articulated our approach through the values of Collaboration, Authenticity Respect and being Dynamic. You can read more about our values here.
Blick Rothenberg is committed to improving the diversity of its workforce across all levels by building a culture thats genuinely inclusive, a culture where everyone can fulfil their potential and can be themselves.
We seek to attract smart talented people from the widest talent pool as well as those that reflect the diversity of the communities we live and work in.
BR supports flexible working (BRighter working) which aims to allow you to balance your life with the needs of colleagues and the high expectations of our clients.
You can find out more about our approach to Inclusion and Diversity here – Inclusion & Diversity – Blick Rothenberg.
What we offer
We offer a nurturing and collaborative working culture that is caring and protecting of our people, within an environment where they can learn and flourish. In addition to a competitive remuneration package, we offer a range of flexible benefits and flexible hours of work. We have clearly defined career pathways which empower you to manage your own development. We have a number of colleague-led collaborative working groups which help shape our strategy.
The role
We are looking for someone to Join our internal BAU support team as a 3rd line support technician. we are looking to find someone to provide advanced technical support for IT infrastructure, systems, and services, ensuring high availability, performance, and security. This role handles complex incidents and requests escalated from 1st and 2nd line support, supports project delivery which would be handed down from the Service Delivery Manager and Service desk manager.
You will also be required to be a part of upgrades to internal systems when they available to either implement or be available for support if required.
The Candidate should be able to show they have the skills and experience as outlined in the job spec, aswell as the ability to be able to work as part of a team and help out 1st line and 2nd line even if its outside their role.
Day to day responsibilities will include, but not be limited to
- dealing with Issues that may need to be fixed by deploying a Group policy, making firewall rule change or maybe fixing an underlying server issue
- dealing with any switch issues where they may go down or need to be replaced (RMA)
- upgrading software to fix vulnerabilities e.g. Server software, Firewalls, switches
- looking into vulnerabilities across the estate and helping fix them whether a registry change is needed, update needs to be rolled out. Helping the 2nd lines with this too incase they are having issues with their fix.
- looking into calls that were escalated to figure out if its an email server issue, email filtering issue, web filtering issue, firewall port issue.
- technologies which the candidate would need to know to help with the above – powershell, firewall knowledge, windows server OS, networking knowledge, GPO, supporting a virtual environment, Supporting a Hybrid setup with AWS, Azure/M365
A note from the Hiring Manager
I think this would be an amazing team to join. Several team members have been here for many years, and I believe they\’ve stayed because of the strong team dynamics and the way we work together.
The technology within the firm is constantly evolving, so Id expect the successful candidate to be eager to learn and able to pick up new technical knowledge quickly.
Azets
Blick Rothenberg are a part of Azets, an award-winning firm of Accountants and Business Advisors operating across the UK, Nordics and the USA. Azets are a family of over 6,500 employees and have seen dramatic growth in recent years which has made us the 9th largest accountancy firm in the UK. This allows Blick Rothenberg to continue to deliver the high quality, partner-led service, but with greater resource that being part of a larger business provides.
What\’s in it for you?
Coming Up With a Strict Set Of Rules That Work For Every Team And Individual In a Business As Diverse As Ours Isnt Possible. Instead, We Have BRighter Working, a Framework To Find Ways Of Working That Give Us Individually And Collectively a Great Experience, While Continuing To Provide The Highest Quality Service To Our Clients When And Where They Need Us. This Is Inclusive Of
- Hybrid working where teams are working together in multiple locations i.e. a BR office, a client site, their home or somewhere else
- Synchronous/Asynchronous working using the office or technology to work together at the same time / using technology and different ways of working to work at different times to colleagues.
- Smarter working finding simpler, more efficient ways of delivering services to clients and working together as a BR team. These can be tech-enabled but may also be simple changes to our processes
- Flexible working a temporary or permanent change to someones terms and conditions which fixes a working pattern different to the standard contract
Pension – Looking after your future self when its time to step back and relax.
25 days annual leave + bank holidays Time to focus on whats important to you.
Permanent Health Insurance – Financial protection in the event of illness or injury.
Life Assurance 4 x times salary, our family is important to us, and so is yours.
Employee Referral Bonus Were always looking for talented individuals to join our family.
Employee Benefits Portal Cashback and vouchers on everyday purchases.
Extensive Learning & Development Opportunities Continuous development and support not only for your professional qualifications but also for your personal goals and aspirations, so we can grow together.
Opportunity to attend social events Time to stop, pause and have fun.
Career Coaching Better never stops. Sharing our time to make the best use of yours.
Job Reference: BR00638
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IT Third Line Support Technician employer: Chorus srl
Contact Detail:
Chorus srl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Third Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about your experience during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex incidents you've resolved in previous roles. Being able to articulate your thought process and the steps you took can set you apart from other candidates.
✨Tip Number 3
Research Blick Rothenberg's values and culture, particularly their commitment to collaboration and diversity. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration for employers.
✨Tip Number 4
Network with current or former employees of Blick Rothenberg on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace IT Third Line Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Third Line Support Technician. Familiarise yourself with the technical skills required and how they align with your experience.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, particularly any work with 1st and 2nd line support teams. Emphasise your problem-solving skills and any specific technologies or systems you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention Blick Rothenberg's values of Collaboration, Authenticity, Respect, and being Dynamic, and explain how you embody these values in your work.
Showcase Continuous Learning: Since the role requires keeping up with evolving technology, mention any recent training, certifications, or self-study you've undertaken. This shows your commitment to professional development and aligns with the company's nurturing environment.
How to prepare for a job interview at Chorus srl
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Blick Rothenberg's values: Collaboration, Authenticity, Respect, and being Dynamic. Be prepared to discuss how you embody these values in your work and how they align with your personal approach.
✨Showcase Your Technical Skills
As an IT Third Line Support Technician, you'll need to demonstrate your technical expertise. Be ready to discuss specific technologies you've worked with, complex incidents you've resolved, and any relevant projects you've contributed to. Use examples that highlight your problem-solving abilities.
✨Emphasise Your Collaborative Spirit
Blick Rothenberg values teamwork and collaboration. Prepare examples of how you've successfully worked with others, especially in high-pressure situations or when assisting 1st and 2nd line support teams. This will show that you're a team player who can contribute positively to their environment.
✨Express Your Eagerness to Learn
The hiring manager is looking for someone who is eager to learn and adapt to new technologies. Be sure to convey your enthusiasm for continuous learning and professional development. Mention any recent courses, certifications, or self-study you've undertaken to stay current in the field.
