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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and store performance.
- Company: Join Big Yellow, a close-knit company focused on people and outstanding customer experiences.
- Benefits: Enjoy competitive pay, bonuses, extra holiday for your birthday, and wellness support.
- Why this job: Experience a fun, supportive culture where no two days are the same and personal growth is encouraged.
- Qualifications: Looking for passionate leaders with a positive attitude and a desire to inspire their team.
- Other info: We celebrate diversity and welcome applicants from all backgrounds; personality matters more than perfect experience.
The predicted salary is between 35800 - 46600 £ per year.
About The Role
Location: Merton
Salary: £41,901 per annum (OTE £46,091) plus benefits
Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
What we give back to you:
- Competitive rates of pay reviewed on an annual basis
- Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
- Additional day off for your Birthday
- Holiday entitlement of 28 days, increasing with service
- Training and support to help you develop a great career with us from day one
- Great pension and sharesave schemes
- Social events throughout the year
- Family friendly policies which include enhanced maternity, paternity and adoption packages
- Free on-site parking
- Cycle to work scheme and gym discounts
- Vouchers for important life events, birthdays and long service rewards
- Day off to volunteer for one of our charity partners
- Access to wellbeing support and employee assistance programme (EAP)
What you’ll be doing:
The role of a Store Manager is key to the success of store performance and your teams development, so you will need to be aligned with our values, your team and delivering exceptional customer service. Some of your core responsibilities will be:
- Leading from the front and work shoulder to shoulder with your team
- Managing, recognising and rewarding your team whilst maximising the performance of your store
- Identify the potential of your team to ensure there is a strong pipeline of talent
- Create a working environment where people are happy to come into work
- Full ownership of store financial contribution in order to drive sales and control costs
- Ensure you and your team always provide the highest level of customer service
- Maintain commercial awareness of competitors to improve team and store performance
- Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
- Promote a positive and flexible approach to daily management of your store/team
About The Organisation:
Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing whatever the challenge. We take great pride in the culture we’ve created - a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work - we also encourage our teams to socialise, connect, and celebrate their successes together.
So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.
Store Manager employer: .BIG YELLOW SELF STORAGE COMPANY LIMITED
Contact Detail:
.BIG YELLOW SELF STORAGE COMPANY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Big Yellow's values and culture. During your interactions, whether in interviews or networking, showcase how your personal values align with theirs. This will demonstrate that you're not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated your team or improved performance, as this will resonate well with their focus on team development and customer service.
✨Tip Number 3
Research the local market and competitors in Merton. Being able to discuss your insights on how to improve store performance and customer experience will show that you have a proactive approach and are ready to take ownership of the store's success.
✨Tip Number 4
Demonstrate your passion for customer service by sharing stories of how you've gone above and beyond for customers in previous roles. This aligns perfectly with their emphasis on delivering exceptional customer experiences and will help you stand out as a candidate.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your values align with those of Big Yellow and provide examples of how you've successfully led teams in the past.
Showcase Your Leadership Skills: Emphasise your leadership style and how you motivate and develop your team. Include anecdotes that illustrate your ability to create a positive work environment and achieve store performance goals.
Highlight Customer Service Experience: Since exceptional customer service is key to this role, include specific instances where you've gone above and beyond to ensure customer satisfaction. This will show your understanding of the importance of customer experience in retail.
How to prepare for a job interview at .BIG YELLOW SELF STORAGE COMPANY LIMITED
✨Showcase Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and inspired them to achieve their goals.
✨Emphasise Customer Service Experience
Exceptional customer service is at the heart of this role. Be ready to discuss specific instances where you went above and beyond for customers, and how you trained your team to do the same.
✨Understand the Company Culture
Big Yellow values a fun and supportive workplace. Familiarise yourself with their culture and be prepared to discuss how your personality aligns with their values, showcasing your integrity and empathy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of scenarios where you had to make tough decisions or manage conflicts within your team, and how you resolved them effectively.
