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- Tasks: Lead Front of House operations, manage staff, and ensure a welcoming environment for visitors.
- Company: Join the Citizens Theatre, a vibrant cultural hub reopening in 2025 after major redevelopment.
- Benefits: Enjoy opportunities for growth, a dynamic work environment, and the chance to shape visitor experiences.
- Why this job: Be part of an exciting reopening, create memorable experiences, and contribute to a thriving arts community.
- Qualifications: Experience in hospitality or events management is preferred; passion for customer service is essential.
- Other info: Flexible application formats available; reach out for an informal chat before applying.
The predicted salary is between 28800 - 43200 £ per year.
Responsible to: Head of Commercial Operations
Responsible for: Ushers, bar staff, event staff
Key Relationships: Bar & Events Manager, Building & Facilities Manager
Purpose of the role
The Front of House Manager is responsible for leading all aspects of Front of House operations, including customer welcome, staffing for performances and activities, and delivering events and hires. As a primary point of contact for all public users of the building, you will establish the standards and expectations of the Citizens Theatre Welcome and be an important ambassador for our values. You will support and develop the Front of House team to deliver a great customer journey with a focus on driving front of house revenue through both auditorium and bar/catering/event revenue streams, while creating a safe and inviting environment for all.
Following a six-year closure for a major redevelopment of the building, we intend to reopen the Citizens Theatre to the public in August 2025. The transformed building and facilities will present new opportunities for artistic, participation and commercial activities, including a new bar/café. This is an exciting opportunity to join the team ahead of the reopening to establish the systems, processes, policies, recruitment and training necessary to ensure an exceptional welcome to our visitors when we reopen our doors in the summer.
Applying for the role
This description includes the detailed responsibilities, person specification and terms and conditions of the role. This pack provides information about the Citz, and what you can gain from working with us.
Deadline for applications: Wednesday 19 February 2025, 12pm
First interview: Thursday 27 February 2025
Second interview: Thursday 06 March 2025
Interviews may be subject to change. We anticipate in-person interviews if possible. Otherwise, we would use Zoom.
For an informal chat about the role prior to applying, get in touch with recruitment@citz.co.uk. If you need an alternative way to make your application, you can email recruitment@citz.co.uk to discuss a suitable format.
Front of House Manager employer: Citizens Theatre Ltd.
Contact Detail:
Citizens Theatre Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with the Citizens Theatre's values and mission. Understanding what they stand for will help you align your approach and demonstrate your commitment to their vision during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of the Citizens Theatre. Engaging with them can provide valuable insights into the culture and expectations of the Front of House Manager role, which can be beneficial in your conversations.
✨Tip Number 3
Prepare to discuss your experience in managing teams and delivering exceptional customer service. Highlight specific examples where you've successfully led a team or improved customer satisfaction, as this will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in theatre management and customer service. Being knowledgeable about industry standards and innovations can set you apart and show your enthusiasm for the role and the sector.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Front of House Manager position. Highlight key aspects such as customer service, team leadership, and revenue generation in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in front of house operations, event management, and team leadership. Use specific examples that demonstrate your ability to create a welcoming environment and drive revenue.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organisation. Mention your understanding of the Citizens Theatre's values and how you can contribute to their mission, especially with the upcoming reopening.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Citizens Theatre Ltd.
✨Know the Venue Inside Out
Familiarise yourself with the Citizens Theatre and its facilities. Understand the layout, the different areas of operation, and any upcoming events. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate staff and create a positive working environment. Highlight any experience in training or developing team members.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss your approach to delivering exceptional customer experiences. Share specific instances where you've gone above and beyond to ensure customer satisfaction, especially in high-pressure situations.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the theatre's vision post-redevelopment, the team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
