Northern Ireland Public Services Ombud

About the Northern Ireland Public Services Ombud

The Northern Ireland Public Services Ombud (NIPSO) is an independent body established to promote fairness and accountability in public services across Northern Ireland. Our mission is to ensure that individuals have access to a fair and impartial process when they feel that they have been treated unfairly by public authorities.

NIPSO investigates complaints about public services, including health, education, and local government, providing a vital service to the community. We aim to resolve issues through thorough investigations and recommendations for improvement, ensuring that public bodies learn from their mistakes.

Our vision is to enhance public confidence in public services by promoting transparency and accountability. We believe that everyone has the right to expect high standards of service and to have their concerns addressed effectively.

• Core Activities:
• Investigating complaints against public services.
• Providing guidance and support to individuals navigating the complaints process.
• Working with public authorities to improve service delivery.
• Raising awareness about rights and responsibilities in public service interactions.

At NIPSO, we are committed to upholding the principles of justice and fairness. Our dedicated team of professionals works tirelessly to ensure that every complaint is handled with care and respect. We strive to be accessible to all members of the community, offering various channels for submitting complaints and seeking assistance.

Through our work, we aim to foster a culture of continuous improvement within public services, ultimately benefiting the citizens of Northern Ireland. We invite everyone to engage with us and help shape the future of public service delivery in our region.