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- Tasks: Manage and deliver apprenticeship programs while collaborating with HR and business stakeholders.
- Company: Join Citi, a global financial institution dedicated to responsible financial services and community impact.
- Benefits: Enjoy a hybrid work model, generous holiday allowance, private medical insurance, and more.
- Why this job: Be part of a dynamic team that shapes early career opportunities and drives social impact.
- Qualifications: Strong program management experience and knowledge of HR/recruitment are essential.
- Other info: Citi values diversity and offers a supportive workplace for all employees.
The predicted salary is between 30000 - 50000 £ per year.
Join Citi Belfast, Northern Ireland, United Kingdom to become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team / Role Overview
The Citi Early Career Apprenticeships & Engagement Team comprises program managers, recruiters and practice leads across the UK and North America, supporting Citi businesses in the attraction, selection and program management of apprenticeship and engagement hires. The Apprenticeships & Engagement Program Manager is a SME within the Early Career Apprenticeships & Engagement team. They are responsible for delivery of UK Apprenticeship Programs in partnership with HR colleagues and business stakeholders inclusive of attraction, selection and program management contributing to the execution of the overall strategy. They will also be required to support global Apprenticeship & Engagement initiatives.
Key Responsibilities:
- Drive and own specific Apprenticeship & Engagement programs.
- Leverage relevant HR & business partners to ensure effective execution of owned programs.
- Program manage Apprentice populations through managing well executed programs.
- Partner closely with Global Head of Early Career Apprenticeships & Engagement on the delivery of all Programs.
- Accountable for overall success of owned programs, reviewing effectiveness and processes against team objectives for continuous improvement.
- Apply a strategic business mind-set to ensure programs are delivered in the most efficient and cost-effective way, measuring Return on Investment (ROI), and providing an unparalleled Apprentice experience.
- Streamline communications and enhance engagement across internal and external platforms.
- Become proficient in using Citi’s Email Distribution Tool to launch programs.
- Develop marketing materials in partnership with Enterprise Services and Public Affairs (ESPA), helping promote apprenticeship programs.
- Lead on UK Apprenticeship marketing campaigns such as the National Apprenticeship Week in both Belfast and London.
- Work closely with the Talent Attraction and Engagement team to run campaigns to drive engagement.
- Proactively partner with the HR Community, business stakeholders, training vendors and Program Management teams to ensure strong working relationships and best practice delivery of programs.
- Act as key point of contact and partner with Citi’s UK vendors including Apprenticeship Training Providers.
- Responsible for initiating, monitoring and overseeing the performance management process for program participants, this will include weekly reviews with training partners and vendors and proactively following up and supporting learners on the program.
- Ensure all program participants and managers are fully trained and briefed on all aspects of the program life-cycle.
- Analyse and report data in relation to learners, programs, Digital Apprenticeship Service account and other requirements set by the UK Government, such as Education and Skills Funding Agency (ESFA) and Ofsted.
- Attend and facilitate specific Apprenticeship related events as required.
- Support broader activities as appropriate across the wider global Early Career team.
What we’ll need from you:
- Strong Program Management experience.
- Knowledge of HR and/or recruitment and prior experience navigating complex global models.
- Understanding of apprentice market and experience managing apprentice and/or engagement Programs.
- Relationship management experience and ability to interact effectively with various stakeholders across different geographies at all organisational levels.
- Strong influencing and communication skills; easily consults and negotiates with internal and external stakeholders.
- Understanding of developmental requirements of apprentice populations.
- Able to identify continuous improvement opportunities through evidence backed decisions.
- Risk awareness.
- Understanding of financial services industry and culture an advantage.
What We Can Offer You
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretional annual performance related bonus.
- Private medical insurance packages to suit your personal circumstances.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Apprenticeships & Engagement Program Manager employer: Citi
Contact Detail:
Citi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeships & Engagement Program Manager
✨Tip Number 1
Familiarise yourself with Citi's values and mission. Understanding their commitment to serving clients and promoting economic progress will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Citi, especially those in HR or programme management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Stay updated on trends in apprenticeship programmes and engagement strategies within the financial services sector. Being knowledgeable about current practices will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your program management skills and relationship-building abilities. Be ready to discuss how you've successfully managed similar initiatives, as this will show your capability to excel in the role.
We think you need these skills to ace Apprenticeships & Engagement Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant program management experience and any specific skills related to HR and recruitment. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about apprenticeship programs and how your background aligns with Citi's mission. Mention specific experiences that showcase your ability to manage programs effectively.
Showcase Relationship Management Skills: Provide examples in your application of how you've successfully interacted with various stakeholders. Highlight your communication and influencing skills, as these are crucial for the role.
Demonstrate Continuous Improvement Mindset: Include instances where you've identified opportunities for improvement in previous roles. This will show your proactive approach and ability to enhance program effectiveness, which is key for this position.
How to prepare for a job interview at Citi
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Apprenticeships & Engagement Program Manager role. Familiarise yourself with the key responsibilities and how they align with Citi's mission. This will help you articulate your understanding and show your enthusiasm for the position.
✨Showcase Your Program Management Skills
Be prepared to discuss your previous program management experiences in detail. Highlight specific projects where you successfully managed teams or initiatives, particularly those related to apprenticeships or engagement. Use metrics to demonstrate your impact and effectiveness.
✨Prepare for Stakeholder Interaction Scenarios
Given the importance of relationship management in this role, think of examples where you've effectively interacted with various stakeholders. Be ready to discuss how you navigated complex situations and built strong partnerships, as this will be crucial for success at Citi.
✨Demonstrate Continuous Improvement Mindset
Citi values continuous improvement, so come prepared with examples of how you've identified and implemented improvements in past roles. Discuss any evidence-backed decisions you've made that led to enhanced programme outcomes or efficiencies.
