Strategic Customer Success Manager

Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence, and OT/ICS innovation, all supporting our mission and us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

What You Will Do

Here at Forescout, we are committed to delivering a successful customer experience. As a Strategic Customer Success Manager, this person will hold a critical and strategic customer-facing leadership role. They will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions. They will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction. Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives. Collaborate with their customers to create, implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan. Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users.

What You Will Bring To Forescout

• Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field.
• 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies.
• Highly beneficial to have a fundamental understanding of networking and network/cyber security.
• Strong technical aptitude, business and sales acumen, customer service, and change management skills.
• Demonstrate technical knowledge specific to information security software; presale experience is a plus.
• Understanding of customer success and all aspects of the customer lifecycle.
• Strong verbal and written communication, prioritization, and time management skills.
• Outstanding negotiation skills with the ability to make trade-off decisions and counter objections.

What Forescout Offers You

Our visionary leadership team fosters an environment that encourages professional growth and development. We champion a diverse and inclusive culture that cultivates collaboration and innovation, where our team can make a global impact on security while working with industry-leading technology. We take pride in offering a competitive total compensation package. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout.