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- Tasks: Manage and optimise ecommerce fulfilment across channels for a global fashion brand.
- Company: Join a well-established global fashion and lifestyle brand with a focus on digital transformation.
- Benefits: Enjoy hybrid working options and the chance to work in a dynamic, collaborative environment.
- Why this job: Be part of a forward-thinking team where your contributions directly enhance customer experience.
- Qualifications: 5+ years in ecommerce or retail operations with strong analytical and communication skills required.
- Other info: Ideal for those who thrive in hands-on roles and want to drive impactful change.
The predicted salary is between 36000 - 60000 £ per year.
My client, an established global fashion and lifestyle brand is seeking an experienced Ecommerce Operations Specialist to join their European distribution operations team. This role focuses on managing and optimising end-to-end ecommerce and omni-channel fulfilment, ensuring seamless service across warehouse and retail channels.
Working cross-functionally with teams in logistics, IT, retail, and customer service, you’ll be instrumental in building scalable processes, improving KPIs, and enhancing customer experience through operational excellence.
Key Responsibilities:- Lead daily ecommerce and retail fulfilment operations (click & collect, home delivery, in-store returns)
- Monitor and improve KPIs across service, cost, and delivery performance
- Collaborate with internal teams to implement backend tools and SOPs
- Analyse operational data to identify gaps and drive process improvement
- Support IT and global teams in systems integration and omni-channel enablement
- Ensure alignment between fulfilment operations and customer experience goals
- 5+ years’ experience in ecommerce, supply chain, or retail operations
- Strong understanding of fulfilment, logistics, and order management systems
- Proven track record of driving operational efficiencies and KPI improvements
- Data-driven mindset with excellent analytical and problem-solving skills
- Strong stakeholder management and communication abilities
- Adaptable, collaborative, and comfortable leading change
This is a fantastic opportunity to join a forward-thinking team in a global business undergoing digital transformation. Ideal for someone who thrives in a hands-on, cross-functional role with plenty of scope to make an impact.
eCommerce Operations Specialist employer: Swi-tch
Contact Detail:
Swi-tch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and omni-channel fulfilment. Understanding current market dynamics and technologies will help you speak confidently about how you can contribute to our operations.
✨Tip Number 2
Network with professionals in the eCommerce and retail sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved KPIs in your previous roles. Being able to articulate your successes with data-driven results will demonstrate your capability to drive operational efficiencies.
✨Tip Number 4
Showcase your collaborative skills by preparing to discuss how you've worked cross-functionally in the past. Highlighting your experience in leading change and managing stakeholders will resonate well with our team-oriented culture.
We think you need these skills to ace eCommerce Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce, supply chain, or retail operations. Use specific examples that demonstrate your ability to manage fulfilment operations and improve KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fashion and lifestyle industry. Discuss how your background aligns with the role's responsibilities, particularly in managing omni-channel fulfilment and collaborating with cross-functional teams.
Highlight Analytical Skills: Since the role requires a data-driven mindset, emphasise your analytical skills in both your CV and cover letter. Provide examples of how you've used data to drive process improvements and enhance customer experience.
Showcase Stakeholder Management: Demonstrate your strong communication abilities by detailing experiences where you've successfully managed stakeholders. This could include working with IT, logistics, or customer service teams to implement new processes or tools.
How to prepare for a job interview at Swi-tch
✨Showcase Your Experience
Make sure to highlight your 5+ years of experience in ecommerce, supply chain, or retail operations. Be ready to discuss specific examples where you've successfully managed fulfilment processes and improved KPIs.
✨Demonstrate Analytical Skills
Prepare to talk about how you've used data to drive operational improvements. Bring examples of how you've analysed operational data to identify gaps and implemented changes that enhanced customer experience.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be prepared to discuss your experience collaborating with teams in logistics, IT, and customer service. Share examples of how you’ve built relationships and worked together to achieve common goals.
✨Be Ready for Change Management
This position requires adaptability and comfort in leading change. Think of instances where you've successfully navigated change within an organisation and how you managed stakeholder expectations during those transitions.
