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For Companies At a Glance
- Tasks: Supervise daily operations, coach team members, and ensure top-notch customer service.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Kickstart your management career in a dynamic retail environment with growth opportunities.
- Qualifications: Experience in supervising teams and delivering excellent customer service is preferred.
- Other info: Inclusive workplace culture welcoming diverse backgrounds.
About Halfords
Halfords is a retailer. They sell car parts and accessories, bicycles, touring and camping equipment.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you'll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you'll support the store management team to enable the best service delivery to our customers. You'll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided - a commitment to your own development is essential!
As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help to Claim Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services, especially in motoring and cycling. This knowledge will not only help you stand out during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience where you've successfully supervised or trained a team. Be ready to provide specific examples of how you motivated others to achieve sales targets.
✨Tip Number 3
Prepare to discuss your approach to customer service. Think of instances where you've gone above and beyond for customers, as this aligns with Halfords' focus on delivering exceptional service.
✨Tip Number 4
Research Halfords' company culture and values. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Help to Claim Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Emphasise any supervisory roles you've held and specific achievements, such as meeting sales targets or improving team performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your ability to lead a team and deliver excellent customer service.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your leadership abilities and customer service skills. Use specific examples to illustrate how you've successfully managed teams or improved customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Halfords
✨Show Your Customer Service Skills
Since the role involves delivering great customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to resolve issues and create positive experiences.
✨Demonstrate Leadership Experience
As a Help to Claim Supervisor, you'll be supervising and coaching others. Discuss any previous experience you have in leading a team or training colleagues, and explain how you motivate and support your team to achieve their goals.
✨Familiarise Yourself with Halfords Products
While technical knowledge isn't essential, having a basic understanding of Halfords' products, especially in motoring and cycling, can set you apart. Do some research on their offerings and be ready to discuss them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Prepare for scenarios where you might need to manage staff or resolve customer complaints, and think about how you would approach these situations.
