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- Tasks: Guide clients through onboarding and ensure they succeed with our marketing tools.
- Company: Join Paul Gough Media, a vibrant agency helping physical therapy practices thrive.
- Benefits: Enjoy a fun work environment, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by helping clients achieve their goals and feel valued.
- Qualifications: Strong relationship-building skills and a passion for customer success are essential.
- Other info: This is an in-office role located in Hartlepool, UK, with competitive pay.
The predicted salary is between 22000 - 30000 £ per year.
Paul Gough Media is a full-service marketing agency specializing in helping private physical therapy practices grow. We provide expert marketing solutions—including websites, social media, digital ads, and automated funnels—to help clinic owners attract and retain patients. Founded by best-selling author and entrepreneur Paul Gough, our company is dedicated to helping business owners thrive. We offer a fast-paced, supportive, and fun work environment at our vibrant office in Celebration, Florida. Our work directly impacts the success of healthcare businesses across the world.
We are seeking a Customer Success Manager who will be the face of our company for new and existing clients. We are reshaping the way healthcare businesses connect with their customers through a cutting-edge CRM platform built for smarter, faster, and more personalized engagement. As we roll out this exciting product, we’re looking for a proactive and people-first Customer Success Manager to help our clients make the most of it—from onboarding to long-term adoption and success.
Your role is to ensure clients feel confident, supported, and successful in using our marketing services and CRM system. You will guide clients every step of the way, ensuring they see real results from our solutions. This role is perfect for someone who thrives on building relationships, problem-solving, and delivering an exceptional customer experience.
Key Responsibilities- Client Onboarding & Training: Welcome and guide new clients through a structured onboarding process, ensuring they understand and feel comfortable using our marketing tools. Lead engaging and easy-to-follow training sessions, both one-on-one and in groups, to help clients maximize the benefits of our services. Act as a trusted advisor, proactively addressing concerns and ensuring a smooth transition into our marketing ecosystem.
- Ongoing Client Success & Support: Maintain regular contact with clients, ensuring they stay engaged and continue seeing success with our marketing and automation tools. Monitor usage, troubleshoot issues, provide solutions, and offer recommendations to improve client outcomes. Serve as the go-to resource for clients, answering questions and providing best practices to ensure they get the most out of our services. Ensure high client satisfaction, retention, and potential upsell opportunities.
- Collaboration & Continuous Improvement: Work closely with our internal teams to improve training materials, refine onboarding processes, and enhance overall client experience. Gather client feedback and collaborate with the marketing and product teams to improve our services and CRM tools. Identify opportunities to help clients grow their businesses further with additional services we offer.
- Strong relationship builder – You enjoy working with people, building trust, and ensuring they feel valued and supported.
- Training & communication skills – You can break down complex concepts into clear, easy-to-understand steps that empower clients.
- Customer-focused problem solver – You love helping people and take pride in finding solutions that make a difference.
- Marketing & business awareness – You understand the challenges small business owners face and can guide them toward success.
- Organized & proactive – You manage multiple clients and priorities effectively, always staying one step ahead.
- Strategic thinker & Tech-savvy – While you don’t need to be a software developer, you should be comfortable using and teaching clients about CRM/SaaS platforms, marketing tools, and automated solutions.
- Be part of a growing company that’s making a real difference for small business owners.
- Work in a fun, supportive team that values collaboration and innovation.
- Make an impact daily by helping clients succeed and feel confident in their marketing efforts.
- Opportunity for growth in a company that invests in its people.
Job Details: Location: Hartlepool, UK (In-office, Full-time). Hours: Monday – Friday, 9:00 AM – 5:30 PM. Compensation: £26,000 - £30,000 (based on experience).
If you’re passionate about helping clients succeed and delivering an amazing customer experience, we’d love to hear from you! Apply today and become a key part of Paul Gough Media.
Customer Success Manager employer: Paul Gough Media LLC
Contact Detail:
Paul Gough Media LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with CRM and marketing tools that are commonly used in the industry. Understanding how these platforms work will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you turned a challenging client interaction into a positive outcome.
✨Tip Number 3
Research Paul Gough Media and its services thoroughly. Understanding their unique selling points and the challenges faced by small business owners will allow you to tailor your responses and show genuine interest in their mission.
✨Tip Number 4
Prepare to discuss your problem-solving abilities by thinking of scenarios where you've had to troubleshoot issues for clients. Highlight your ability to think on your feet and provide effective solutions that enhance customer satisfaction.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Paul Gough Media's mission and services. Familiarise yourself with their marketing solutions and how they help physical therapy practices grow. This knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer success, client onboarding, or training roles. Showcase your ability to build relationships and solve problems, as these are key traits for the Customer Success Manager position.
Showcase Communication Skills: Since the role requires strong training and communication skills, provide examples of how you've effectively communicated complex concepts in the past. This could be through previous job experiences or relevant projects.
Tailor Your Application: Make sure your application is tailored specifically for this role. Use keywords from the job description, such as 'client engagement', 'proactive support', and 'CRM systems', to demonstrate that you understand the requirements and are a good fit.
How to prepare for a job interview at Paul Gough Media LLC
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build trust and rapport with clients is crucial. Prepare examples of how you've successfully built relationships in previous roles, highlighting your people-first approach.
✨Demonstrate Your Training Abilities
Since you'll be leading training sessions, think of ways to explain complex concepts simply. Consider preparing a brief mock training session on a marketing tool or CRM feature to showcase your communication skills.
✨Be Ready to Solve Problems
Expect questions about how you would handle client issues or concerns. Prepare specific examples of past challenges you've faced and the solutions you implemented, demonstrating your customer-focused problem-solving abilities.
✨Understand the Marketing Landscape
Familiarise yourself with the challenges small business owners face in marketing. Be prepared to discuss how your knowledge can help clients succeed, showing that you understand their needs and can guide them effectively.
