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- Tasks: Provide technical support for IBM iSeries or AS/400 environments, troubleshooting issues.
- Company: Join a global software company trusted by clients like NASA and Tesla.
- Benefits: Enjoy a fully remote role with a competitive salary of £60k-£70k.
- Why this job: Be part of an impressive tech team making a real impact in the industry.
- Qualifications: 5+ years in tech support with experience in Linux, Windows, and IBM iSeries.
- Other info: Exciting opportunity to work with cutting-edge technology and renowned clients.
The predicted salary is between 48000 - 84000 £ per year.
Do you have experience supporting and troubleshooting IBM iSeries or AS/400 mainframe environments? In this role you will provide technical support for our client's environment, working on both Linux and Windows servers.
What does your day look like?
- Represent our client as the first point of contact
- Help customers by demonstrating your expertise in IBM iSeries or AS/400
- Diagnose and troubleshoot performance and integration issues
Tech know-how:
- 5+ years in tech support
- Linux and Windows server experience
- IBM iSeries experience
- Basic networking and shell scripting
Nice to have:
- Hands-on experience with PHP related technology
If the above sounds like you and you’re excited about joining a global engineering/software company with clients like NASA, Electronic Arts, Samsung, Tesla, then send me your CV on here or by email.
Thank you for taking the time to read our advert and I look forward to speaking with you soon.
Technical Support Engineer (IBM iSeries or AS/400) - Global Software company employer: Hawksworth
Contact Detail:
Hawksworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (IBM iSeries or AS/400) - Global Software company
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially IBM iSeries or AS/400. Brush up on your troubleshooting skills and be prepared to discuss real-life scenarios where you've successfully resolved issues in these environments.
✨Tip Number 2
Network with professionals in the field, particularly those who have experience with IBM iSeries or AS/400. Join relevant online forums or LinkedIn groups to engage in discussions and gain insights that could help you during the interview process.
✨Tip Number 3
Prepare to demonstrate your knowledge of both Linux and Windows servers, as well as basic networking concepts. Consider setting up a home lab to practice and showcase your skills, which can give you an edge during technical interviews.
✨Tip Number 4
Research the company and its clients, like NASA and Tesla, to understand their needs and how your role as a Technical Support Engineer fits into their operations. This will not only help you in interviews but also show your genuine interest in the position.
We think you need these skills to ace Technical Support Engineer (IBM iSeries or AS/400) - Global Software company
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IBM iSeries or AS/400 environments. Include specific examples of troubleshooting and support you've provided in similar roles, as well as your familiarity with Linux and Windows servers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention your experience in tech support and how it aligns with the requirements of the role. Don't forget to express your enthusiasm for working with a global software company.
Highlight Relevant Skills: In your application, emphasise your technical know-how, particularly your 5+ years in tech support, basic networking knowledge, and any experience with shell scripting. If you have hands-on experience with PHP-related technology, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical support role.
How to prepare for a job interview at Hawksworth
✨Showcase Your Technical Expertise
Make sure to highlight your experience with IBM iSeries or AS/400 during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical know-how.
✨Familiarise Yourself with the Company
Research the global software company and its clients, such as NASA and Tesla. Understanding their products and services will help you tailor your responses and show genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-life scenarios where you had to troubleshoot issues. Practise articulating your thought process clearly, as this will showcase your analytical skills and ability to work under pressure.
✨Demonstrate Soft Skills
Technical skills are crucial, but don't forget to highlight your communication and interpersonal skills. As a Technical Support Engineer, you'll need to explain complex concepts to customers, so showing that you can communicate effectively is key.
