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- Tasks: Lead transformation initiatives and enhance customer experience at the Injuries Resolution Board.
- Company: Join a key public body focused on fair resolution of personal injury claims without litigation.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a chance to make a real impact.
- Why this job: Be part of a transformative journey in insurance reform, contributing to a more consumer-friendly environment.
- Qualifications: Proven leadership in change management, strong negotiation skills, and a passion for public service required.
- Other info: Applications must be submitted via email with a detailed skills document.
The predicted salary is between 43200 - 72000 £ per year.
Cpl Executive have been retained and are currently partnering with the Injuries Resolution Board to appoint their new role, Director of Transformation & Customer Experience.
The Injuries Resolution Board is an independent State Body established to support the fair, prompt, and transparent resolution of personal injuries claims without the need for litigation. Through our impartial and independent Assessment and Mediation services we resolve claims in a non-adversarial manner without the costs and time associated with litigation benefiting claimants, respondents and society. Through our services we generate millions of euros in savings each year which would otherwise be spent on pursuing claims through litigation leading to higher costs for parties to claims and ultimately to policy holders, communities and businesses.
The Injuries Resolution Board is a self-funded public body and deals with 20,000 to 30,000 claims per year, resulting from motor/road traffic accidents, workplace accidents and accidents that occur in public spaces, as well as handling claims under the Garda Compensation Scheme. The Injuries Resolution Board is also a key pillar in contributing to insurance reform and as well as providing mediation and assessment services. The Board also conduct and commission research on personal injuries to help contribute to reform and greater transparency in this area. Insurance reform is a key priority for the government and the Board has been embarking on a significant change and transformation programme to enable more claims to be resolved.
Our remit has been extended to include meditation as a service and the research function, leading to broader and more diverse functions for the organisation, which provide us with a major opportunity to build and improve our services, contributing to a more competitive, stable and consumer-friendly insurance environment in Ireland.
- Significant achievement as a leader and senior manager in a complex service delivery organisation in either the private or public sector.
- Proven ability to influence and motivate others in the context of change and business improvement.
- A clear understanding of the business needs of the Injuries Resolution Board in the context of its remit to deliver assessment and mediation services as an alternative to litigation, and the challenges which the Board faces.
- A track record in change management in an operational environment and ensuring flexibility in response to emerging needs.
- Significant experience of working at a senior level to build strong and effective relationships internally and with external stakeholders.
- Highly developed negotiation and influencing skills and the ability to challenge senior colleagues and other key stakeholders in a healthy and constructive way.
- A career record that demonstrates a high level of competence in the management of staff, customer focus, conceptual and analytical thinking, initiative and the management skills necessary to lead and foster change, while optimizing the contribution to the achievement of organizational goals and objectives.
- Ability to identify problems/barriers to delivery, problem solve and have foresight to identify future issues.
- Strong understanding and experience of data analysis and performance metrics.
- Self-motivation, commitment and energy with a passion to deliver public value and an ambition to deliver on demanding targets and objectives.
How to Apply: Applications must be made by email to Deborah Crilly at , attaching a single document with the following elements included: Skills: 'digital transformation' 'customer experience' 'project management'
Benefits: See Description
Contact Detail:
CPL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Transformation Manager (Permanent)
✨Tip Number 1
Familiarise yourself with the Injuries Resolution Board's mission and values. Understanding their commitment to fair and transparent resolution of claims will help you align your experience and skills with their goals during discussions.
✨Tip Number 2
Network with professionals in the field of insurance reform and mediation. Attend relevant industry events or webinars to connect with key stakeholders, which can provide insights and potentially lead to referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of your past achievements in change management and digital transformation. Be ready to articulate how these experiences can directly benefit the Injuries Resolution Board in their current transformation programme.
✨Tip Number 4
Research current trends and challenges in the insurance sector, particularly around customer experience and mediation services. This knowledge will demonstrate your proactive approach and understanding of the landscape during any interviews.
We think you need these skills to ace Business Transformation Manager (Permanent)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Business Transformation Manager position. Familiarise yourself with the Injuries Resolution Board's mission and how your skills align with their goals.
Tailor Your CV: Customise your CV to highlight relevant experience in digital transformation, customer experience, and project management. Use specific examples that demonstrate your achievements in these areas, particularly in complex service delivery environments.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your understanding of the challenges faced by the Injuries Resolution Board. Emphasise your leadership experience and how you can contribute to their transformation programme, showcasing your negotiation and influencing skills.
Follow Application Instructions: Ensure you follow the application instructions precisely. Attach a single document that includes your CV and cover letter, and send it to the specified email address. Double-check for any errors before hitting send to make a great first impression.
How to prepare for a job interview at CPL
✨Understand the Organisation's Mission
Familiarise yourself with the Injuries Resolution Board's mission and values. Be prepared to discuss how your experience aligns with their goal of providing fair and transparent resolution of personal injury claims.
✨Showcase Change Management Experience
Highlight your previous roles in change management, especially in complex service delivery organisations. Prepare specific examples of how you've successfully led transformation initiatives and the impact they had.
✨Demonstrate Stakeholder Engagement Skills
Be ready to discuss your experience in building relationships with internal and external stakeholders. Provide examples of how you've influenced and motivated others during times of change.
✨Prepare for Data-Driven Discussions
Since the role requires a strong understanding of data analysis and performance metrics, be prepared to discuss how you've used data to drive decision-making and improve services in your previous positions.
