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- Tasks: Support the team in delivering exceptional customer service across various food and beverage areas.
- Company: Join DoubleTree by Hilton, a leading hotel brand known for its hospitality and employee development.
- Benefits: Enjoy competitive pay, cash incentives, free meals, and discounted hotel stays.
- Why this job: Be part of a vibrant team, enhance your skills, and create memorable experiences for guests.
- Qualifications: A positive attitude, teamwork spirit, and good communication skills are essential.
- Other info: Flexible hours with opportunities for personal development and recognition for hard work.
Join to apply for the Food & Beverage Operative role at DoubleTree by Hilton London Angel Kings Cross.
Job Ref: AM14437
Location: DoubleTree by Hilton London Angel Kings Cross
Salary/Benefits: Competitive Salary
Contract type: Casual
Hours: Part Time
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition
- Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good organisational / time management skills
- Resilient, creativity, able to multitask and can work under pressure
- Good command of English language to enable communication with the team
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening, and weekends
- Deliver exceptional customer experiences all the time
The Role:
Food & Beverage Operative supports their team in delivering exceptional customer service. Your working areas may vary i.e., F&B Operative may work in the Bar, Restaurant, Breakfast, Room Service and/or Conference and Events.
You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience. Welcome guests in a polite and friendly manner, consistently demonstrating great customer service. Have a visible presence within your working area. Ensure that all customer requests and queries are responded to promptly and effectively. Able to learn from points of complaints to enhance future customer service. Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction. Have a good insight knowledge of hotel and the hotel’s products.
DoubleTree by Hilton London Angel Kings Cross is just steps from a variety of shops, specialty boutiques, restaurants and bars and is the ideal base from which to explore the city of London.
Food & Beverage Operative employer: DoubleTree by Hilton London Angel Kings Cross
Contact Detail:
DoubleTree by Hilton London Angel Kings Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Operative
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous experience in food and beverage roles, even if it's informal. Sharing specific examples of how you've provided excellent customer service or handled complaints can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your ability to work under pressure and manage multiple tasks. The role requires resilience and good organisational skills, so think of scenarios where you've successfully juggled responsibilities in a busy environment.
✨Tip Number 4
Show enthusiasm for learning and personal development. Mentioning your willingness to take on training opportunities or apprenticeships can demonstrate your ambition and commitment to growing within the company.
We think you need these skills to ace Food & Beverage Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any customer service roles you've held, as well as skills like teamwork, communication, and time management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your willingness to learn. Mention specific qualities that align with the job description, such as being friendly, organised, and able to work under pressure.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the role, such as good command of English, multitasking abilities, and experience in handling guest complaints. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at DoubleTree by Hilton London Angel Kings Cross
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about why you love working with people and how you enjoy creating memorable experiences for guests.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, highlight your ability to collaborate effectively. Share examples of past experiences where you contributed to a team’s success or helped resolve conflicts.
✨Prepare for Customer Service Scenarios
Be ready to discuss how you would handle various customer service situations, including complaints. Think of specific examples from your past where you turned a negative experience into a positive one.
✨Know the Venue and Its Offerings
Research DoubleTree by Hilton London Angel Kings Cross and its services. Familiarise yourself with their food and beverage offerings, as well as any unique features of the hotel, so you can speak knowledgeably during the interview.
