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- Tasks: Join us as a Parts Advisor, handling orders and building customer relationships.
- Company: Alliance Automotive Group is a top distributor of vehicle parts across Europe.
- Benefits: Enjoy exclusive discounts, career progression, and free access to health and financial tools.
- Why this job: Be part of a global brand with a vibrant culture and opportunities for growth.
- Qualifications: We seek punctual, organized, and proactive individuals with excellent communication skills.
- Other info: Potential for monthly performance-based bonuses and bespoke training.
The predicted salary is between 24000 - 36000 £ per year.
Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in the UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers through a network of logistics platforms, local distributors, subsidiaries, and independent affiliates. Alliance Automotive Group is also proud to be the home of the NAPA Racing UK British Touring Car team.
We are currently looking for a Parts Advisor to join our team. As a Parts Advisor, you will be involved in all areas of the branch's operations, with a focus on maintaining and expanding the local customer base.
Responsibilities will include but are not limited to:
- Taking orders over the telephone and upselling to increase invoice value.
- Making outbound calls to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promoting offers, discounts, and customer competitions.
- Limiting credits and returns by ordering and sending the right parts the first time.
To be successful in this role, you will need to be:
- Punctual, organized, and efficient in working towards deadlines.
- Proactive and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional with excellent communication skills.
In return, we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to health, wellbeing, and financial tools.
- Potential to earn a performance-based bonus, paid monthly.
Parts Advisor employer: Alliance Automotive Group
Contact Detail:
Alliance Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the automotive parts industry, especially the products and services offered by Alliance Automotive Group. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable with upselling and handling inquiries, which are key aspects of the Parts Advisor role.
✨Tip Number 3
Network with professionals in the automotive industry through platforms like LinkedIn. Connecting with current employees at Alliance Automotive Group can provide valuable insights into the company culture and expectations for the Parts Advisor position.
✨Tip Number 4
Stay updated on the latest trends and technologies in the automotive sector. Being knowledgeable about new developments can set you apart from other candidates and show your commitment to the industry.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to expanding the local customer base.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at Alliance Automotive Group
✨Know Your Products
Familiarise yourself with the types of vehicle parts that Alliance Automotive Group distributes. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to build rapport, handle complaints, and upsell products, as these are key aspects of the Parts Advisor role.
✨Show Proactivity
Be ready to discuss how you can take initiative in the role. Think of ways you could promote offers or improve customer awareness, as this aligns with the responsibilities outlined in the job description.
✨Practice Communication
Since excellent communication skills are essential, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend to refine your responses and ensure you come across as professional and engaging.
