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For Companies At a Glance
- Tasks: Coordinate customer care, manage queries, and ensure top-notch service delivery.
- Company: Join TEXO Recruitment, a trusted partner in the construction industry.
- Benefits: Enjoy a permanent role with opportunities for growth and development.
- Why this job: Be part of a dynamic team focused on customer satisfaction and safety.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Based in Aberdeenshire, this role offers a chance to make a real impact.
The predicted salary is between 28800 - 43200 £ per year.
TEXO Recruitment are looking for a Customer Care Co-Ordinator for one of our valued external clients on a permanent basis. You will be based in Aberdeenshire.
Skills, Qualifications & Experience:
- Strong communication and coordination skills
- Customer-focused mindset with attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Team player with a proactive approach
- Ideally experience in the construction industry
Responsibilities:
- Ensure compliance with all SHE policies—safety is our top priority.
- Deliver excellent customer service in line with company standards, resolving issues quickly and professionally.
- Handle all customer contact (phone, email, social media) courteously, logging all queries accurately.
- Coordinate inspections and remedial works in line with warranty and service agreements.
- Liaise with site teams, subcontractors, and internal departments to resolve defects efficiently and cost-effectively.
- Monitor and report on service performance; escalate issues as needed.
- Support administrative functions, including correspondence, reports, and meeting logs.
- Represent the voice of the customer in internal meetings and service improvement initiatives.
- Conduct satisfaction calls and manage complaints effectively.
For more information or to apply, please call Kenna on 07826989541 / 01224 446 789 or email kenna.kirkwood@texorecruitment.co.uk
Customer Care Co-Ordinator employer: TEXO Recruitment
Contact Detail:
TEXO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Co-Ordinator
✨Tip Number 1
Familiarise yourself with the construction industry, as having a solid understanding of this field will help you stand out. Research common customer care challenges in construction to demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer complaints or queries. This will prepare you for the fast-paced environment and show that you're proactive in resolving issues.
✨Tip Number 3
Network with professionals in the construction sector, either through LinkedIn or local events. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your attention to detail and ability to manage multiple tasks. Being able to articulate these during an interview will highlight your suitability for the role.
We think you need these skills to ace Customer Care Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Care Co-Ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly showcases your communication skills, customer service experience, and ability to manage multiple tasks. Use specific examples from your past roles that demonstrate your proactive approach and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience in the construction industry if applicable, and explain how you can contribute to delivering excellent customer service.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at TEXO Recruitment
✨Showcase Your Communication Skills
As a Customer Care Co-Ordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether through examples of past experiences or by engaging in a mock conversation during the interview.
✨Highlight Your Customer-Focused Mindset
Make sure to share specific instances where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction and are committed to delivering excellent service.
✨Demonstrate Your Ability to Multi-Task
In a fast-paced environment, managing multiple tasks is crucial. Prepare to discuss how you've successfully handled competing priorities in previous roles, perhaps by using the STAR method to structure your responses.
✨Familiarise Yourself with SHE Policies
Since safety is a top priority, it’s beneficial to have a basic understanding of SHE policies. Research these policies and be ready to discuss how you would ensure compliance in your role, showing that you take safety seriously.
