Customer Care Co-Ordinator

TEXO Recruitment are looking for a Customer Care Co-Ordinator for one of our valued external clients on a permanent basis. You will be based in Aberdeenshire.

Skills, Qualifications & Experience:

• Strong communication and coordination skills
• Customer-focused mindset with attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Team player with a proactive approach
• Ideally experience in the construction industry

Responsibilities:

• Ensure compliance with all SHE policies—safety is our top priority.
• Deliver excellent customer service in line with company standards, resolving issues quickly and professionally.
• Handle all customer contact (phone, email, social media) courteously, logging all queries accurately.
• Coordinate inspections and remedial works in line with warranty and service agreements.
• Liaise with site teams, subcontractors, and internal departments to resolve defects efficiently and cost-effectively.
• Monitor and report on service performance; escalate issues as needed.
• Support administrative functions, including correspondence, reports, and meeting logs.
• Represent the voice of the customer in internal meetings and service improvement initiatives.
• Conduct satisfaction calls and manage complaints effectively.

For more information or to apply, please call Kenna on 07826989541 / 01224 446 789 or email kenna.kirkwood@texorecruitment.co.uk