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- Tasks: As a Night Porter, you'll greet guests, handle inquiries, and ensure a clean, secure environment.
- Company: Join The Inn Collection Group, a multi-award-winning company known for its welcoming inns across the North of England.
- Benefits: Enjoy perks like 50% off food, extra holiday on your birthday, and employee assistance programs.
- Why this job: Be part of a team that values customer happiness and community impact while working in a vibrant atmosphere.
- Qualifications: Looking for friendly, organized individuals with excellent customer service skills and a positive attitude.
- Other info: Paid breaks, training provided, and a chance to work for the Best Pub Employer at the Publican Awards.
The predicted salary is between 20000 - 28000 £ per year.
Night Porter – The Midland Hotel What makes the perfect Hotel? Great ales, good food, an inviting atmosphere and the warmest of welcomes. Whether you\’re sitting back in The Midland\’s and enjoying its beach-front location or using the hotel as a base to explore the Lake District and Lancashire, this latest addition to The Inn Collection Group is sure to delight. At The Inn Collection Group, we proudly stay true to our pub roots, creating inns where everyone would like to eat, drink, sleep and explore from. Our people are the key to the success of the group and help us to ensure the customer is at the heart of everything we do. The Midland Hotel is now looking to recruit a Night Porter. The Inn Collection Group is a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales. Here at \’ICG\’ we deliver hospitality by living and breathing our core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with our aim in Making People Happy. Why Join Inn? – Extra paid holiday in month of your birthday – 50% off food in any of our Inns – 1 bed and breakfast in any of our Inns during January, February or March – 1/3 off room bookings all year round – Friends & family pass – 15% off bed and breakfast rate – 50 on the day bookings for bed and breakfast at any of our Inns – Employee Assistance Programme – 24/7 confidential support – Tronc (…that\’s tips to me and you!) – Working for Best Pub Employer at the Publican Awards – Paid breaks in our Inns – Work for an Employer that gives back to their local community via our Give INN Back scheme – Mental Health awareness within the workplace – Training provided for all managers Accountabilities and Responsibilities: Reporting to Duty Manager Greet, check in and out guests Deal with all guests enquiries at the bar , reception and over the phone Ability to use the till and prepare bills/check in and out Serve guests in a professional manner Keep the restaurant, lounge and toilets tidy and clean. Prepare the restaurant for breakfast and putting out buffet table. Patrol the Inn for security checks. Follow the department polices, procedures and service standards. A Successful Night Porter will be: Able to work on your own Has excellent customer service skills Friendly & approachable Upbeat & positive attitude Great communication & organisational skills
Night Porter - The Midland Hotel employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - The Midland Hotel
✨Tip Number 1
Familiarize yourself with The Inn Collection Group's core values. When you understand what they stand for—Customer Focused, Courage, Execution, Honesty, Respect, and Results—you can better align your approach during the interview to show that you embody these values.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this will resonate well with the hiring team.
✨Tip Number 3
Demonstrate your ability to work independently. As a Night Porter, you'll need to manage tasks on your own, so be prepared to discuss times when you've successfully handled responsibilities without direct supervision.
✨Tip Number 4
Show enthusiasm for the role and the unique offerings of The Midland Hotel. Mention specific aspects of the hotel or the surrounding area that excite you, as this will convey your genuine interest in becoming part of their team.
We think you need these skills to ace Night Porter - The Midland Hotel
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Porter position at The Midland Hotel. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality, customer service, and any previous roles that demonstrate your ability to work independently and manage guest inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at The Midland Hotel and how your skills align with their core values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at The Inn Collection Group
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. Highlight your friendly and approachable nature.
✨Demonstrate Your Independence
This role requires the ability to work alone. Discuss experiences where you successfully managed tasks independently, showcasing your reliability and self-motivation.
✨Emphasize Your Communication Skills
Great communication is essential in hospitality. Prepare to discuss how you effectively communicate with guests and team members, especially in high-pressure situations.
✨Familiarize Yourself with the Inn Collection Group
Research The Inn Collection Group and its values. Understanding their commitment to customer focus and community involvement will help you align your answers with their mission during the interview.
