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- Tasks: Welcome customers and provide top-notch service at Lewes Leisure Centre.
- Company: Join Wave Active Limited, experts in community leisure management.
- Benefits: Enjoy a competitive salary and a vibrant work environment.
- Why this job: Be the face of our centre and make a real impact on customer experiences.
- Qualifications: Customer-focused, enthusiastic, and great communication skills required.
- Other info: Flexible hours and a chance to grow in a dynamic team.
The predicted salary is between 16298 - 20373 £ per year.
Location: Lewes Leisure Centre
Hours: 32 hours per week
Salary: Up to £20,373.32 per annum
Closing Date: Friday 11th April 2025
The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).
As the first point of contact, you will be critical in providing a first-class customer service experience by welcoming customers positively and ensuring efficiency of service and administration at reception.
- Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
- To answer promptly incoming telephone calls.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property, etc.
- To carry out other duties as required.
- To adhere to Wave Active Limited's policies and procedures.
Personal Specification
- Customer focused
- Driven and enthusiastic
- Passion for providing exceptional service
- Can-do attitude
- Pro-active
- Team player
- Interpersonal skills
- Similar work environment
- Excellent communication skills – face to face and telephone
- Able to remain calm and professional in challenging circumstances
- Knowledge of cash till operations and administration of cash returns
- To be flexible to the changing demands of the business.
- Able to react positively to changes in policy and development into new or improved areas of service activity.
- To be able to follow Wave Active Limited Policies and Procedures.
Customer Service Advisor employer: Wave Active
Contact Detail:
Wave Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services and programmes offered at Lewes Leisure Centre. This knowledge will help you engage with customers effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can prepare you for handling various customer enquiries and challenges that may arise in the position.
✨Tip Number 3
Showcase your ability to work as part of a team by discussing past experiences where collaboration was key. Highlighting your teamwork skills can set you apart, as this role requires working closely with others.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations. Think of examples where you remained calm and professional under pressure, as this is crucial for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and personal specifications. Tailor your application to highlight how your skills and experiences align with the requirements of a Customer Service Advisor.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've provided exceptional service in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-focused attitude and any relevant experience that demonstrates your ability to handle enquiries and promote services effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Wave Active
✨Show Your Customer Service Skills
As a Customer Service Advisor, your ability to provide exceptional service is key. Prepare examples of how you've handled customer inquiries or resolved issues in the past. This will demonstrate your proactive approach and passion for helping others.
✨Familiarise Yourself with the Centre
Research the Lewes Leisure Centre and its offerings before the interview. Understanding their services and programmes will allow you to speak confidently about how you can contribute to promoting the centre and enhancing customer experiences.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Consider conducting mock interviews with friends or family, focusing on both face-to-face and telephone interactions to showcase your interpersonal skills.
✨Demonstrate Flexibility and Adaptability
The job requires a flexible attitude towards changing demands. Be ready to discuss situations where you've successfully adapted to new challenges or changes in policy. This will show that you're a team player who can thrive in a dynamic environment.
