Customer Service Advisor

Customer Service Advisor

Location: Lewes Leisure Centre

Hours: 32 hours per week

Salary: Up to £20,373.32 per annum

Closing Date: Friday 11^th April 2025

Job Description

The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor).

As the first point of contact, you will be critical in providing a first-class customer service experience by welcoming customers positively and ensuring efficiency of service and administration at reception.

Customer Service

1. To provide a friendly and efficient service to all customers.
2. To pro-actively provide information to promote the Centre to the public at all times.
3. To respond positively to customer enquiries.

Reception

1. To answer promptly incoming telephone calls.
2. To welcome and acclimatise visitors to the centre.
3. To direct customers to the correct place of activity.
4. To control entry and exit systems.
5. To use PA systems for information and control.
6. To maintain a clean and tidy reception area.
7. To be smartly presented in uniform at all times.

Administration

1. Responsible for the smooth operation of the booking system embracing system enhancements.
2. To control and cash up all monies during the session in accordance with the financial regulations.

Promotion of Centre

1. To promote the sale of goods and memberships.
2. To enrol and issue cards in relation to memberships and categories available.
3. To deal with customer enquiries regarding programme and course details, first aid, lost property, etc.

Other Duties

1. To carry out other duties as required.
2. To adhere to Wave Active Limited’s policies and procedures.

Personal Specification

• Customer focused
• Driven and enthusiastic
• Passion for providing exceptional service
• Can-do attitude
• Pro-active
• Team player
• Interpersonal skills
• Similar work environment
• Excellent communication skills – face to face and telephone
• Able to remain calm and professional in challenging circumstances
• Knowledge of cash till operations and administration of cash returns
• To be flexible to the changing demands of the business.
• Able to react positively to changes in policy and development into new or improved areas of service activity.
• To be able to follow Wave Active Limited Policies and Procedures.

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