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For Companies At a Glance
- Tasks: Coordinate learner onboarding and provide excellent customer service.
- Company: Join Best Practice Network, a leading training provider in education.
- Benefits: Enjoy flexible working, 28+ days holiday, healthcare plans, and more perks.
- Why this job: Make a real impact in education while growing in a supportive team environment.
- Qualifications: Degree or equivalent with proven customer service experience required.
- Other info: Collaborate across teams and thrive in an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
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About us
We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people. We are a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do. Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally. We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
About the job
Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF) and National Professional Qualifications (NPQs) and is the largest provider of Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training (ITT) Accreditation, we are now one of just a few organisations delivering the full golden thread of teacher CPD nationally. BPN is also an award winning apprenticeship training provider, the sole provider of the new national EY SEN Programme, and provider of supplementary CPD programmes to the education sector including the National Award for SEN Coordination (NASENCo) and Higher Level Teaching Assistant (HLTA) status. BPN's vision is for every child to access an excellent education regardless of background. Over 20,000 school staff are taking qualifications with us, with 90+ delivery partners and 2000+ associate facilitators, assessors, tutors and coaches across the UK and beyond. Our quality, growth and success depend on our collaborative, innovative and friendly employees. Our core team enjoy flexible working arrangements, a generous benefits package, with career development opportunities enhanced by the connections across Supporting Education Group, our parent company. Our Values are to Strive for Excellence, Inspire Learning, Work as a Team and Act with Integrity.
The Position
Reporting to the Enrolment Manager, the Enrolment Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner onboarding process and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development. Enrolment Coordinators will work closely with their team, the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for learners. Cross-team collaboration is encouraged.
Responsibilities
- Respond to enquiries through various platforms including Zendesk and phone calls
- Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
- Process programme applications to ensure completeness and eligibility
- Independently follow the full onboarding process for all learners
- Book and complete applicant interviews to verify eligibility and ensure learners start within their chosen timeframe
- Inform learners of their first day of learning details
- Proactively check applications to maintain compliance with apprenticeship funding rules
- Work with colleagues to document and improve processes
- Take ownership of and provide visibility into the progress towards KPIs
- Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
- Adhere to Best Practice Network and Supporting Education's policies and standards
- Any other duties as may be required
Targets
- Applications processing and enquiry response times
- Application conversion rates
- Programme withdrawals and deferrals
About you
Person Specification
- Education and qualifications: Degree or equivalent, Evidence of CPD
- Experience, skills and attributes:
- Be reliable, hardworking and professional
- Have proven customer service-related experience
- Possess an excellent customer service manner, both written and spoken
- Have the ability to organise, plan and prioritise time and tasks effectively
- Work well under pressure with the ability to deal with issues as they arise
- Be open to change, actively seeking ways to improve all aspects of the business
- Be highly competent using MS Office and Teams
- Demonstrate accuracy and attention to detail
- Driven to see things through to successful completion and results
- Highly numerate and literate
- Understanding of the wider education and schools' landscape
- Knowledge of and affinity for the Education & Skills sectors
- Creative, innovative and able to solve problems
What we Offer
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
- We pay for a Healthcare Plan once you’ve passed probation, which includes access to a private GP.
- From day 1, free life insurance covering up to x4 your salary.
- We’ll both add money into your pension pot after 3 months.
- Get 25% off online learning resources for year 1 to GCSE with EdPlace.
- Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
Enrolment Coordinator employer: Judicium
Contact Detail:
Judicium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrolment Coordinator
✨Tip Number 1
Familiarise yourself with the education sector, especially the Early Career Framework and National Professional Qualifications. Understanding these frameworks will help you speak confidently about how you can contribute to the role and align with our mission.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled inquiries or resolved issues in previous roles. This will demonstrate your ability to provide excellent support to learners.
✨Tip Number 3
Network with current or former employees of Best Practice Network on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Be prepared to discuss your organisational skills and how you manage multiple tasks effectively. The Enrolment Coordinator role requires juggling various responsibilities, so having a clear strategy for prioritising tasks will impress us.
We think you need these skills to ace Enrolment Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Enrolment Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and customer service. Use specific examples from your past experiences that demonstrate your ability to excel in the role, particularly in areas like coordination and communication.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, coordination, or working within the education sector. Be sure to quantify your achievements where possible, such as improving response times or increasing application conversion rates.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Enrolment Coordinator role.
How to prepare for a job interview at Judicium
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Enrolment Coordinator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as customer service and coordination.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service, think of examples from your past experiences where you successfully handled inquiries or resolved issues. Be ready to explain how you maintain a professional and courteous manner in all communications.
✨Demonstrate Team Collaboration
Highlight your ability to work collaboratively with different teams, as this position involves cross-team collaboration. Share examples of how you've effectively worked with others to achieve common goals, especially in a fast-paced environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and the organisation.
