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- Tasks: Manage helpdesk operations, coordinate schedules, and ensure timely job completion.
- Company: Join a dynamic team focused on delivering exceptional service and efficiency.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for growth.
- Why this job: Be part of a supportive culture that values your input and drives positive change.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Perfect for students looking to gain real-world experience while balancing studies.
The predicted salary is between 36000 - 60000 £ per year.
Raise reactive call outs, PPM visits, and quoted works. Monitor the shared mailbox and action emails as necessary. Close all jobs accurately across systems, ensuring timely completion to meet SLAs. Assist staff with queries as required. Generate reports to drive efficiency and performance, including ad hoc reports requested by the customer. Assist with producing necessary documentation for audits. Review data from the CAFM system and MI data relevant to your responsibilities. Ensure client portals are updated promptly with relevant information.
Manage multiple engineers' schedules for reactive, PPM, and quoted works. Order materials and plant hire, and raise purchase orders. Liaise with and chase subcontractors and suppliers for schedule dates, coordinating with customers as needed. Maintain excellent administrative housekeeping: upload worksheets and invoices to customer portals and internal systems, attaching vital job information. Ensure a full handover when going on annual leave. Review the hire list and ensure off-hired items are returned promptly. Post letters and parcels as required. Manage materials orders from placement to delivery. Keep internal system flags up to date.
Invoicing of reactive, quoted, and PPM tasks upon completion. Estimate small works to ensure they are within PO/NTE value limits. Handle invoice rejections and aim to keep them to a minimum for suppliers and clients. Participate in Teams meetings with clients and operations teams, providing minutes of meetings. Ensure tasks are attended to within SLAs, and communicate with clients if SLAs are not met. Generate monthly reports for the customer. Create and raise sales opportunities. Chase supplier details to enable quoting. Issue quotes and projects, and record works awaiting client instructions and those received. Raise purchase orders as needed.
Helpdesk Manager employer: Invictus Group
Contact Detail:
Invictus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Helpdesk Manager, especially around managing schedules and liaising with subcontractors. This will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
✨Tip Number 3
Brush up on your reporting skills, as generating reports is a significant part of the job. Being able to discuss your experience with data analysis and report generation can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you handle client communication and manage SLAs. Having specific examples ready will show that you are proactive and capable of maintaining high standards in customer service.
We think you need these skills to ace Helpdesk Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Helpdesk Manager position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing helpdesk operations, scheduling, and client communication. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet SLAs and drive efficiency.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background makes you a perfect fit. Mention specific examples of how you've successfully managed schedules, liaised with subcontractors, or generated reports in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Helpdesk Manager role.
How to prepare for a job interview at Invictus Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Helpdesk Manager. Familiarise yourself with key tasks such as managing schedules, handling reactive call outs, and generating reports. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Helpdesk Manager, effective communication is crucial. Be prepared to discuss how you've successfully liaised with clients, subcontractors, and suppliers in the past. Highlight any experience you have in managing multiple stakeholders and ensuring everyone is kept informed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of examples from your previous roles where you had to manage tight deadlines or resolve conflicts, and be ready to explain your thought process and outcomes.
✨Demonstrate Your Organisational Skills
The role requires excellent administrative housekeeping and the ability to manage multiple tasks simultaneously. Prepare to discuss how you prioritise tasks, keep track of schedules, and ensure timely completion of jobs. Providing specific examples will strengthen your case.
