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- Tasks: Lead the Dunelm Account team, managing projects and ensuring top-notch customer service.
- Company: ITG is a dynamic company focused on delivering innovative marketing solutions.
- Benefits: Enjoy 25 days holiday, smart working options, and a corporate medical cash plan.
- Why this job: Join a collaborative team that values diversity and offers opportunities for personal growth.
- Qualifications: Strong communication skills, project management experience, and proficiency in Excel required.
- Other info: Participate in community groups and enjoy monthly awards for outstanding performance.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Account Manager is a key member of the ITG team, carrying responsibility for customer service delivery, operational excellence, innovation, and project management.
The role will encompass the management and delivery of ITG’s service, the overall quality control of outputs, WIP management, project management, project briefing and support for the customer’s daily WIP.
The role features a mixture of marketing campaign projects from design, artwork, print and digital. This would be achieved through the management of the client’s in-house design team, the clients third party creative agencies and ITG’s own artwork studio.
You will report into the Senior Account Director and also directly support the SAD with higher profile projects.
Key Responsibilities:
Customer Service:
- Build and maintain strong relationships with key decision makers at IWG.
- Ensure that customer service levels are always above the agreed SLAs.
- Create and manage the daily WIP in conjunction with the ITG studio production team to ensure all customer deadlines are achieved.
- Ensure accurate capturing, estimating, invoicing and reporting of project costs.
- Support customer in the briefing process to ensure accurate and clear briefing into ITG production team to increase speed to market and reduce customer cost.
- Take key responsibility for QC on all outputs from ITG production team.
- Ensure consistent and accurate daily delivery of the ITG services provided to the customer.
Operational delivery:
- Ensure that both speed to market and overall costs are being constantly challengedand improved.
- Ensure that all projects have critical paths created and that these are managed in conjunction with customer marketing teams.
- Ensure that ITG are exceeding all KPI’s for the customer.
- Manage print projects through to delivery.
- Maximise profitability for ITG. Ensure you are aware of the role the revenue and profit play in the overall financial health of the account and wider business.
Customer Communications:
- Ensure that all customer communications are understood, actioned and communicated internally to the ITG production team.
- Appreciate on this account you will be dealing with different countries, different cultures and non-English native speaking clients so clear and strong communication is essential.
- Ensure you integrate into the customer marketing teams delivering seamless process and customer service experience.
MRM Platform:
- Ensure that the system is being utilised effectively by all teams within regional markets and that the information is always completely up to date.
- Provide first line support for the customer on any matters concern ITG’s MRM platform.
- Strong communication skills, both written and oral
- Ability to communicate to all levels of an organisation and have persuasive power to lead clients down the more efficient route for projects
- Multi-channel marketing experience is essential
- Fluent English speaker is essential (other languages are a bonus)
- Agency marketing experience is essential
- Understanding of print techniques and application for B2B purposes
- Highly motivated and ambitious client handling skills
- Strong planning and workload balancing skills
- Excellent project management skills
- Ability to deliver brief to studio teams
- Understanding of writing a content artwork or digital brief and outputs needed
- Ability to create and provide detailed operational reports when requested
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards – Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme– know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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Senior Account Manager employer: Inspired Thinking Group
Contact Detail:
Inspired Thinking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarise yourself with the Dunelm brand and its values. Understanding their customer base and what they stand for will help you tailor your approach during interviews and discussions, showing that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of ITG, especially those who have worked on the Dunelm account. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of your project management experience, particularly in high-pressure environments. Highlighting your ability to manage multiple projects and meet tight deadlines will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions with the recruitment team. Whether it's during a phone call or an interview, demonstrating your ability to articulate ideas effectively is crucial for a Senior Account Manager role.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and project management. Emphasise your ability to manage multiple projects, work under tight deadlines, and your strong communication skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Account Manager role at ITG. Mention specific experiences that demonstrate your ability to build strong relationships with clients and manage high-profile campaigns.
Showcase Your Achievements: Include quantifiable achievements in your application. For example, mention successful campaigns you've managed, improvements in client satisfaction, or efficiencies you've introduced in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Inspired Thinking Group
✨Know the Account Inside Out
Familiarise yourself with Dunelm and its brand values. Understand their recent campaigns and how ITG has contributed to their success. This will show your genuine interest and help you discuss how you can add value.
✨Demonstrate Project Management Skills
Be prepared to discuss your experience in managing high-profile campaigns. Highlight specific examples where you successfully adhered to timelines and processes, as this role requires excellent organisational skills.
✨Showcase Your Communication Skills
As a Senior Account Manager, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've built strong relationships with clients and colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle tight deadlines. Think of scenarios from your past experiences where you successfully navigated challenges, particularly in production support or client management.
